Hi, I’m
Dereje Aduna
Calgary,AB
Summary
Skilled Bonder with experience in executing bonding procedures for various materials.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.Generally, regarding to customer service handling we take care or Right with responsibility to customer complain, any problems And solve as much on time to customer satisfaction.
Overview
5
years of professional experience
4051
years of post-secondary education
1
Certification
Work History
Immigration and citizenship services Addis Ababa, Ethiopia
Air Border Customer Service at Airport
11.2020 - 07.2025
Job overview
- Customer handling at arrival and departure side of passenger regarding to his /her Document bring to at line front of officer.
- Ensured adherence to safety protocols during all bonding processes.
- Collaborated with team members to streamline assembly workflows.
- Processed immigration documents to ensure compliance with regulations.
- Organized files and records for efficient retrieval and management.
- Assisted clients with inquiries regarding immigration procedures and requirements.
- Trained new staff on document handling and office procedures effectively.
- Documented materials used for each job to update inventory records.
- Give visa at the destination of passengers regarding to his or her passport hold.
- Register any passenger full information at the Last destination.
Education
New Generation University College Addis Ababa, Ethiopia
University Overview
•GPA=3.70
•I Graduated Master Degree by Global Study and International Relations
•my Thesis study on Globalization and International development
Gage University College Addis Ababa, Ethiopia
University Overview
•GPA=3.62
•I Graduated Master Degree on Master’s of Business Administration
•my Study focus on Factor Affecting Adoption of Agent Commercial Bank of Ethiopia.
Wolkite University Addis Ababa, Ethiopia
Certified Statistics By Degree from Applied Statistics
02.2017 - 07.2019
University Overview
- GPA=3.63
- I graduated my First Degree by Statistics
- My study done on Women Unemployment
- Community service for Volunteer Organizations
Skills
- Document processing
- Team collaboration
- Time management
- Conflict resolution
- Critical thinking
- Motivational leadership
- Trust building
- Task delegation
- Team building expertise
- Goal setting and achievement
- Feedback delivery
- Collaborative Problem-solving
- Computer skills
- Logistics
- Supply chain distribution
- Quality control
- Customer handling
- Problem-solving
- Keep peace and security regarding to political issues
Languages
Afan Oromo
First Language
English
Intermediate (B1)
B1
Amharic
Upper Intermediate (B2)
B2
Certification
- I have the certificate on passenger assessment,Human Trafficking/Modern Slavery, Document Fraud and Imposter Recognition:Delivered by UK Immigration Enforcement International on February 2021
- Training course regarding Swedish Travel Document:Delivered by National Border Policing Section of Sweden on June 2022
- Certificate of Achievement of MIDAS equipment, registrating traveler's, inspecting traveller document and decision related to security and the protection of migrants:Delivered by Cooperation of IOM,Embassy of Switzerland and Ethiopia immigration and citizenship service on May 2024.
Reference
- Sebsibmuanenda@gmail.com Statistics Department head at Wolkite University
- info@ics.gov.et immigration and citizenship service of Ethiopia
Timeline
Air Border Customer Service at Airport
Immigration and citizenship services
11.2020 - 07.2025
Wolkite University
Certified Statistics By Degree from Applied Statistics
02.2017 - 07.2019
New Generation University College
07.2024
Gage University College
07.2023
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