Hi, I’m
Derartu Moti
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
Arat Kilo Mangistu Butcher Shop
Sales Associate
07.2023 - 12.2023
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
All Mart
Customer Service Officer
03.2020 - 05.2023
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
Shewa Supermarket
Customer Service Cashier
02.2019 - 03.2020
Job overview
- Worked with floor team and managers to meet wide range of customer needs.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Counted money in drawers at beginning and end of each shift.
- Set up new sales displays each week with fresh merchandise.
- Processed customer orders and accurately handled payment transactions.
Education
Rift Valley University , Ethiopia
from Accounting
07.2021
Skills
- Point of sale operation
- Daily specials memorization
- Customer Relations
- Ordering Procedures
- Sales expertise
- Guest Relations Management
- Order Management
- Beverage Making and Delivery
- Positive and Friendly Attitude
- Computer Skills
Languages
English
Timeline
Sales Associate
Arat Kilo Mangistu Butcher Shop
07.2023 - 12.2023
Customer Service Officer
All Mart
03.2020 - 05.2023
Customer Service Cashier
Shewa Supermarket
02.2019 - 03.2020
Rift Valley University
from Accounting
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