Deran Ramirez
Los Angeles,CA
Summary
Detail-oriented professional with a strong focus on customer service and team collaboration. Known for effective time management and enhancing operational efficiency, ready to contribute to a supportive and customer-centric environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Cashier
Smart And Final
Redondo Beach, CA
05.2024 - 05.2026
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted customers with inquiries and product selections, providing exceptional service.
- Handled cash and electronic payments, ensuring secure transaction processing.
- Collaborated with team members to streamline checkout procedures for efficiency.
- Resolved customer complaints effectively, promoting positive shopping experiences.
- Managed cash drawer and balanced transactions at end of shifts.
Cashier Team Lead
Big Apple
Los Angeles, CA
01.2018 - 05.2022
- Managed cash register activities to maintain high standards of accuracy and efficiency in financial transactions.
- Trained and mentored new cashiers on policies, procedures, and customer service standards.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Conducted regular audits of cash drawers to ensure adherence to company financial controls.
- Analyzed sales trends to identify opportunities for upselling and promotional strategies.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Associate of Arts - Audio Engineering
Los Ángeles Film School
Los Angeles, CA05.2025
High School Diploma -
Copper Canyon High School
Glendale, AZ03.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Cashier
Smart And Final
05.2024 - 05.2026
Cashier Team Lead
Big Apple
01.2018 - 05.2022
High School Diploma -
Copper Canyon High School
Associate of Arts - Audio Engineering
Los Ángeles Film School