Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

IZZAH KARI

Summary

Customer-focused professional with a strong background in retail operations, administration, and financial services. Adept at building trust-based client relationships, delivering high-quality service, and supporting business operations in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tutor- Freelance

Super Prof
12.2024 - Current

Taught Qualitative Research and IELTS Preparation to students in Canada

  • Delivered tailored lessons to undergraduate and graduate students focused on qualitative research methods, including thematic analysis, coding, and data interpretation.
  • Prepared students for the IELTS exam with customized strategies targeting listening, speaking, reading, and writing components.
  • Supported international students in adapting to academic expectations in Canadian institutions.

Operations Coordinator

Kari Industries Pvt Ltd
08.2024 - 04.2025
  • Establish and maintain strong relationships with Chinese suppliers and manufacturers to ensure timely procurement of raw materials, components, and finished goods.
  • Serve as the primary point of contact for overseas vendors, coordinating language and time zone differences to ensure clear and consistent communication.
  • Oversee end-to-end international supply chain activities, including order placement, shipment tracking, customs documentation, and delivery timelines.
  • Negotiate pricing, payment terms, and delivery schedules with Chinese vendors to optimize cost-efficiency without compromising product quality.
  • Monitor international market trends and vendor performance to identify new sourcing opportunities and risk mitigation strategies.

Shift Manager

Lazeez Shawarma
01.2024 - 05.2024
  • Supervised daily store operations, ensuring adherence to company standards in food quality, cleanliness, and service delivery.
  • Managed customer interactions, resolved escalations, and ensured a consistently positive dining experience.
  • Monitored inventory levels and coordinated with suppliers to ensure timely availability of ingredients and packaging materials.
  • Maintained accurate cash handling and financial reconciliation practices to support transparent reporting and accountability.
  • Implemented strategies to enhance workflow, reduce wait times, and increase overall customer satisfaction.

Legal Administrative Assistant

Pooja Law Professional Corporation
12.2023 - 01.2024
  • Draft and review legal documents including purchase agreements, lease agreements, closing disclosures, and mortgage documents.
  • Coordinate real estate closings by preparing closing binders, tracking deadlines, and ensuring all documentation is complete and accurate.
  • Conduct title searches and summarize title reports to support attorney analysis of property ownership and encumbrances.
  • Communicate with clients, realtors, lenders, and title companies to gather information, clarify details, and provide updates on case progress.
  • Monitor critical dates and ensure timely compliance with contract contingencies and legal requirements.
  • Maintain confidentiality and ensure compliance with legal procedures, ethical standards, and real estate regulations.

Operations Manager

Second Cup Coffee
05.2023 - 12.2023
  • Supervised daily shift operations, ensuring adherence to brand standards in customer service, food safety, and cleanliness.
  • Managed and motivated front-line staff to deliver exceptional customer experiences in a fast-paced café environment.
  • Handled customer complaints and resolved issues promptly to maintain a positive brand image and client satisfaction.
  • Trained new employees on café procedures, POS systems, beverage preparation, and customer engagement practices.
  • Oversaw inventory management, including stock rotation, ordering supplies, and minimizing waste.
  • Conducted daily cash handling, reconciliations, and deposit preparation to ensure financial accuracy.
  • Communicated effectively with upper management regarding performance metrics, staffing needs, and operational improvements.

Project Specialist

Thrive Counseling
09.2022 - 12.2022
  • Led project teams in the planning, development, and implementation of mental health programs and initiatives aimed at addressing the needs of the agency.
  • Managed project budgets and timelines, ensuring the efficient use of resources and the timely completion of deliverables to achieve program goals.
  • Participated in continuous improvement by analyzing pressure points, generating suggestions and engaging in problem-solving activities to support teamwork.

Business Operations Specialist

Kari Industries Pvt Ltd
10.2019 - 12.2021
  • Managed and maintained strong relationships with Chinese suppliers, ensuring consistent communication, timely deliveries, and quality compliance for imported raw materials and components.
  • Coordinated international procurement processes, including purchase orders, shipment tracking, customs clearance, and import documentation.
  • Negotiated pricing and terms with overseas vendors to optimize cost-effectiveness while maintaining high product quality standards.
  • Monitored global supply chain performance, identified potential disruptions, and implemented proactive solutions to avoid delays in production.
  • Collaborated with cross-functional teams including logistics, finance, and production to align vendor deliveries with manufacturing timelines and customer demands.
  • Conducted regular audits of vendor performance and evaluated new sourcing opportunities to enhance supply chain resilience.
  • Ensured compliance with international trade regulations, documentation accuracy, and contractual obligations.
  • Contributed to cost-saving initiatives by streamlining procurement procedures and improving inventory control, resulting in a reported annual savings of $200K.

Education

Ontario Graduate Certificate - International Business Management

Sheridan College
Canada
12.2022

Master of Arts - International Education And Development

The University of Manchester
United Kingdom
09.2019

Bachelor of Education - Education

Amity University
Uttar Pradesh, India
05-2018

Bachelor of Arts (Honors) - English Literature

Amity University
India
05.2016

Skills

  • Organization and Time Management
  • Customer Service & Relationship Management
  • Cash Handling & Transaction Processing
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Investment Funds in Canada (IFC) ( willing to obtain within 6 months)
  • Problem Resolution & Conflict Handling
  • Strong Verbal and Written Communication
  • Customer-Centric Mindset
  • Time Management & Prioritization
  • Attention to Detail & Accuracy
  • Adaptability in Fast-Paced Environments
  • Team Collaboration and Support
  • Self-Motivation & Initiative
  • Judgment in Confidential Situations
  • Multitasking & Task Switching
  • Problem-Solving and Critical Thinking
  • Ability to Build Trust and Rapport Quickly

Certification

· Supply Chain Foundation - LinkedIn Learning - May 14, 2022

· Inventory Management Foundation- LinkedIn Learning – July 16, 2022

· Excel Essential Training- LinkedIn Learning - July 22, 2022

Languages

English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)

Timeline

Tutor- Freelance

Super Prof
12.2024 - Current

Operations Coordinator

Kari Industries Pvt Ltd
08.2024 - 04.2025

Shift Manager

Lazeez Shawarma
01.2024 - 05.2024

Legal Administrative Assistant

Pooja Law Professional Corporation
12.2023 - 01.2024

Operations Manager

Second Cup Coffee
05.2023 - 12.2023

Project Specialist

Thrive Counseling
09.2022 - 12.2022

Business Operations Specialist

Kari Industries Pvt Ltd
10.2019 - 12.2021

Ontario Graduate Certificate - International Business Management

Sheridan College

Master of Arts - International Education And Development

The University of Manchester

Bachelor of Education - Education

Amity University

Bachelor of Arts (Honors) - English Literature

Amity University
IZZAH KARI