Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deqa Farah

Edmonton,AB

Summary

Experienced professional with a background in customer service and patient care, looking to expand expertise within the field of mental health. Passionate about making a meaningful impact, I bring a blend of skills in customer service and patient care, along with a strong desire to contribute to the mental health sector. Ready to leverage my experience and dedication to support individuals and families in need within this vital field.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Insight Medical Imaging
07.2023 - Current
  • Applied strong interpersonal skills to provide initial support and assistance to patients and their families as the primary point of contact.
  • Utilized administrative expertise to support the smooth operation of services by managing patient scheduling, and ensuring the accurate maintenance of patient records.
  • Managed collection of patient questionnaires, and history reports while maintaining strict confidentiality and accuracy of sensitive patient information.
  • Demonstrated a thorough understanding of Insight Medical Imaging's services and locations, effectively directing inquiries and providing relevant information to patients and visitors.


Youth Leader

Action for Healthy Communities
07.2021 - 06.2022
  • Lead community outreach projects with a team that sought to empower members of the community in areas such as self identity, advocacy, confidence,leadership, and path finding.
  • Planned and executed workshops dedicated to empowering youth.
  • Organized panels discussing important topics surrounding mental health with professionals.


Health and Wellness Mentor

Africa Centre
10.2020 - 07.2021
  • Assisted youth with homework assignments
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Regularly assessed progress and provided feedback to support continued development.

Barista

Starbucks
05.2019 - 09.2023


  • Managed rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

Bachelor of Science - Biological Sciences

UNIVERSITY OF ALBERTA
~100 Credits Completed

Skills

  • Excel in both independent and team-oriented environments
  • Developed leadership and communication skills
  • Comfortable working with people of all ages, economic statuses, races, cultures, and with various needs
  • Passionate about healthcare and the engagement of community
  • Quick and passionate learner
  • Professional and reliable

Timeline

Medical Receptionist

Insight Medical Imaging
07.2023 - Current

Youth Leader

Action for Healthy Communities
07.2021 - 06.2022

Health and Wellness Mentor

Africa Centre
10.2020 - 07.2021

Barista

Starbucks
05.2019 - 09.2023

Bachelor of Science - Biological Sciences

UNIVERSITY OF ALBERTA
Deqa Farah