Deqa Farah
Edmonton,AB
Summary
Experienced professional with a background in customer service and patient care, looking to expand expertise within the field of mental health. Passionate about making a meaningful impact, I bring a blend of skills in customer service and patient care, along with a strong desire to contribute to the mental health sector. Ready to leverage my experience and dedication to support individuals and families in need within this vital field.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Insight Medical Imaging
07.2023 - Current
- Applied strong interpersonal skills to provide initial support and assistance to patients and their families as the primary point of contact.
- Utilized administrative expertise to support the smooth operation of services by managing patient scheduling, and ensuring the accurate maintenance of patient records.
- Managed collection of patient questionnaires, and history reports while maintaining strict confidentiality and accuracy of sensitive patient information.
- Demonstrated a thorough understanding of Insight Medical Imaging's services and locations, effectively directing inquiries and providing relevant information to patients and visitors.
Youth Leader
Action for Healthy Communities
07.2021 - 06.2022
- Lead community outreach projects with a team that sought to empower members of the community in areas such as self identity, advocacy, confidence,leadership, and path finding.
- Planned and executed workshops dedicated to empowering youth.
- Organized panels discussing important topics surrounding mental health with professionals.
Health and Wellness Mentor
Africa Centre
10.2020 - 07.2021
- Assisted youth with homework assignments
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Regularly assessed progress and provided feedback to support continued development.
Barista
Starbucks
05.2019 - 09.2023
- Managed rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Bachelor of Science - Biological Sciences
UNIVERSITY OF ALBERTA
~100 Credits CompletedSkills
- Excel in both independent and team-oriented environments
- Developed leadership and communication skills
- Comfortable working with people of all ages, economic statuses, races, cultures, and with various needs
- Passionate about healthcare and the engagement of community
- Quick and passionate learner
- Professional and reliable
Timeline
Medical Receptionist
Insight Medical Imaging
07.2023 - Current
Youth Leader
Action for Healthy Communities
07.2021 - 06.2022
Health and Wellness Mentor
Africa Centre
10.2020 - 07.2021
Barista
Starbucks
05.2019 - 09.2023
Bachelor of Science - Biological Sciences
UNIVERSITY OF ALBERTA