Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deono Willis

Toronto,Canada

Summary

Service manager with extensive experience in fostering strong customer relationships to drive retention and referrals. Proven track record of delivering high-quality service repairs while effectively reducing comebacks. Strong communicator and collaborative team player with expertise in coaching and task delegation.

Overview

3
3
years of professional experience

Work History

FOH Service Manager

Escape Manor
Toronto, Canada
07.2024 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Created monthly work schedules for all service staff based on business volume and needs.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Front of House Manager

Warehouse
Toronto, Canada
03.2023 - 07.2024
  • Demonstrated ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction.
  • Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions.
  • Performed opening and closing procedures and side work duties according to station rotation assignment.
  • Maintained accurate records of cash transactions and deposits.
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Answered customer questions and made product recommendations according to needs.

Bartender Supervisor

Dundas & Carlaw
Toronto, ON
08.2022 - 03.2023
  • Prepared beverages and cocktails according to mixing and
    presentation standards and recipes.
  • Mixed and served alcoholic and non-alcoholic beverages according
    to established recipes.
  • Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
  • Followed alcohol awareness procedures for preventing intoxication
    and dealing with intoxicated guests.
  • Provided exemplary customer service at all times while interacting with patrons.

Supervisor

Hemisphere
Toronto, Canada
03.2022 - 02.2023
  • Demonstrated ability to lead and motivate teams of budtenders, resulting in increased customer satisfaction.
  • Ensured compliance with all relevant laws, regulations, policies.
  • Assisted customers in selecting appropriate cannabis products based on their individual needs.
  • Managed point-of-sale systems to ensure accuracy of transactions and timely delivery of orders.
  • Kept bar organized and clean during busy hours.
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.

Education

Hair Design

Marca College
Toronto, ON
11-2016

Skills

  • Guest relations
  • Scheduling staff
  • Training and coaching
  • Complaint handling
  • POS system operations
  • Floor management

Languages

English

Timeline

FOH Service Manager

Escape Manor
07.2024 - Current

Front of House Manager

Warehouse
03.2023 - 07.2024

Bartender Supervisor

Dundas & Carlaw
08.2022 - 03.2023

Supervisor

Hemisphere
03.2022 - 02.2023

Hair Design

Marca College

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Deono Willis