Deondra Rondeau

• Duties: Everyday operations, Cosmetic Tattoo, Scar and Stretchmarks assessments and Revision, Hair Regrowth Treatments, Holistic Tattoo Removals, Secretarial work, Inventory, Medical Tattooing, Holistic Skin Assessments, Facials , Cryosurgery, IT work, LED Phototherapy and Bookkeeping .
• Administered skin assessments to determine appropriate treatment plans for clients.
• Applied advanced techniques in facials, peels, and Specialized Custom treatments.
• Educated clients on skincare products and post-treatment care for optimal results.
• Maintained cleanliness and organization of treatment areas in compliance with health regulations.
• Assisted in developing customized treatment protocols based on individual client needs.
• Collaborated with medical professionals to ensure comprehensive patient care and satisfaction.
• Collaborated closely with medical professionals to provide comprehensive care for patients undergoing esthetic treatments or surgeries.
• Promoted clinic''s reputation as a leader in the industry by participating in community events, offering educational workshops, and networking with other professionals.
• Performed advanced facial and body treatments such as chemical peels, Medical Needling, and Phototherapy to improve skin texture and appearance.
• Delivered exceptional customer service, resulting in a high level of repeat clientele and positive word-of-mouth referrals.
• Utilized cutting-edge equipment such as LED light therapy devices to accelerate healing processes and enhance treatment results.
• Boosted revenue for the clinic through upselling additional services and products tailored to each client''s needs.
• Developed personalized treatment plans addressing clients'' concerns with various skin conditions like acne, rosacea, or hyperpigmentation.
• Streamlined booking process by implementing an efficient online scheduling system, saving time for both clients and staff.
• Kept up-to-date with industry trends and advancements in esthetic technology, ensuring the highest quality of service for all clients.
• Educated clients about proper home care techniques to maintain optimal skin health between appointments.
• Sterilized equipment for patient treatments.
• Flexibly worked evenings and weekends to maintain proper clinic coverage.
• Educated patients on treatment options, and working along side many oncology patients to make sure their care is number one.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Coordinated unit operations to ensure seamless workflow and communication among team members.
• Managed appointment scheduling and maintained accurate records for patient care services.
• Trained new staff on procedures, fostering a collaborative and knowledgeable work environment.
• Oversaw inventory management, ensuring availability of essential supplies for clinical activities.
• Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
• Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
• Assisted nurses with essential tasks, contributing to high-quality patient care and satisfaction.
• Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
• Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
• Contributed to a smooth admissions process by effectively registering incoming patients and gathering pertinent information.
• Conducted equipment maintenance and troubleshooting to enhance operational efficiency of dialysis machines.
• Led initiatives to enhance patient comfort during treatments, fostering a supportive environment for recovery.
• Upheld strict adherence to infection control protocols, minimizing exposure risks for both patients and staff.
• Performed routine maintenance checks on dialysis machines, ensuring optimal performance for each session.
• Supported continuous learning through participation in professional development workshops and conferences related to renal dialysis technology advancements.
• Increased clinic productivity by efficiently managing appointments, patients, and treatment schedules.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Safely transported, transferred and positioned patients on chairs for treatment.
• Cleaned and sterilized instruments, equipment and surfaces.
• Cared for patients by providing personal assistance and ambulation.
• Utilized medical software to document and track patient progress.
• Registered patients and completed associated paperwork for accurate records.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed patient scheduling and coordinated appointments to optimize office workflow.
• Maintained accurate patient records using electronic health record systems to ensure data integrity.
• Processed insurance claims and verified eligibility to facilitate timely reimbursements.
• Assisted in the training of new administrative staff, improving team efficiency and service quality.
• Developed office procedures that enhanced operational efficiency and reduced patient wait times.
• Responded to patient inquiries, providing information on services and facilitating clear communication.
• Collaborated with healthcare providers to streamline referral processes and improve patient care continuity.
• Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
• Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
• Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
• Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
• Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
• Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
• Provided prompt, polite and professional in-person and telephone customer service.
• Use EMR,SCI,Winkis, LTC Databases to schedule appointments for doctor visits and procedures.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Assisted with medical coding and billing tasks.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Received and routed laboratory results to correct clinical staff members.

• Duties: clerical, filing, and working with optometrist equipment
• Implemented therapeutic exercises to enhance visual skills and improve patient outcomes.
• Conducted vision assessments to identify patient needs and develop tailored therapy plans.
• Educated patients and families on vision therapy techniques for home practice and maintenance.
• Monitored patient progress, adjusting treatment plans based on individual responses and feedback.
• Developed resource materials for patients, supporting understanding of vision therapy processes.
• Improved patient outcomes through accurate assessment of visual skills and customized treatment plans.
• Increased clinic efficiency by assisting in appointment scheduling, paperwork, and overall organization of daily operations.
• Upheld the highest professional standards in delivering evidence-based vision therapy to patients of all ages.
• Collaborated with optometrists to develop comprehensive care strategies for patients with various visual disorders.

• Duties: clerical duties, processing doctor’s order’s (order enter, kardexes,), create charts, write and organize MARS, put together admission packages (get labels, put packages into chart), deal with admissions when on medical units, search past medical history in Netcare, dealing directly with Nurses, Doctors, Diagnostic Technicians, and Therapy Services. Directing calls, Entering Diagnostic Treatments, Coordinating Therapist days with homecare and inpatients. Data Entry
• Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
• Completed daily charge reconciliation to keep billing current and accurate.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Prepared and processed patient referrals and transfer requests.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
• Coordinated communication between healthcare providers and patients, enhancing service delivery efficiency.
• Maintained electronic health records using Meditech, ensuring data accuracy and compliance with regulations.
• Assisted in scheduling appointments, optimizing workflow for medical staff and improving patient access to services.
• Processed insurance claims and verified coverage, contributing to seamless billing operations in the department.
• Trained new clerical staff on office procedures and systems, fostering a collaborative work environment.
• Monitored inventory of office supplies and medical forms, reducing waste through effective stock management practices.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Developed streamlined processes for handling patient inquiries, improving response times and satisfaction levels.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
• Obtained and organized medical records for office visits and scheduled labs.
• Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.

Toronto, Ontario

Micropigmentation Centre | Chanco Beauty

• Scalp Micropigmentation, Scar Camouflage, 3D Areola and Nipple Repigmentation, Saline Tattoo Removal, META Therapy.

Napa, CA

Restorative Ink Medical Tattoo Specialist

• Advanced 3D Areola and Nipple Repigmentation, Radiation Tattoo Camouflage , Powder Brow Tattoo, Lip Blushing Tattoo, Eyelash Line Enhancement Tattoo, Mastectomy and Surgical Processes , Scar Revision and Camouflage.

Grape Vine, TX

Xtract Ink and Scar

• Holistic/Medical Advanced Tattoo Removal
• Advanced Scar and Stretch Mark Revision

Los Angeles, CA

Nue Conceal

• Masters in Scar and Stretch Mark Inkless Revision and Remodelling
• Masters in Scar and Stretch Mark Camouflage
• Masters in Hair Regrowth Revision Treatments

Osmosis Beauty

• Holistic Skin Assessment Specialist
• Holistic Skincare Specialist

Mara Pro

Restorative Lip Blushing

• Scar Camouflage for Lip tissue
• Lip Blushing

FreezPen

CryoSurgery - Lesion removal

Dermalux Flex MD

LED Phototherapy

• Office Software: 2007 MS Windows, Word, Excel, Access and Outlook
• Accounting Software: Bookkeeping and Medical Billing
• Office Skills: Business Correspondence, Office Procedures, Medical Office Procedures, Medical Transcription, Telephone Communication Skills, and Customer Service
• Maintained an 86% average in all courses
• Applied keyboarding skills of 55 wpm
• Awarded $5000 scholarship