Deonarly Songcuya
Scarborough
Summary
Dynamic Merchandise Coordinator with proven expertise in product merchandising strategy and exceptional customer service, honed at TJX Winners. Excelled in enhancing shopping experiences through innovative display designs, leading to a notable increase in sales per square foot. Skilled in associate training and adept at fostering teamwork, demonstrating adaptability, and driving continuous improvement.
Overview
6
6
years of professional experience
Work History
Merchandise Coordinator
TJX Winners
07.2018 - 11.2021
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandise Coordinator
TJX Winners
10.2015 - 07.2018
Education
High School Diploma -
Scarborough Centre For Alt Studies Adult
01-2025
No Degree - Skincare, Laser Certificate
Canadian Beauty College
09-2015
Bachelor of Science - Nursing
Manila Central University
Manila, Philippines04-2008
Skills
- Pricing and signage updates
- Retail operations
- POS systems
- Product Merchandising Strategy
- Sales analysis
- Product merchandising
- Associate training
- Retail display setup
- Teamwork and collaboration
- Customer service
- Problem-solving
- Continuous improvement
- Interpersonal communication
- Laptop and mobile device use
- Task prioritization
- Adaptability and flexibility
- Active listening
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Merchandise Coordinator
TJX Winners
07.2018 - 11.2021
Merchandise Coordinator
TJX Winners
10.2015 - 07.2018
High School Diploma -
Scarborough Centre For Alt Studies Adult
No Degree - Skincare, Laser Certificate
Canadian Beauty College
Bachelor of Science - Nursing
Manila Central University
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