Deodat Mariam Kishabongo

• Investigating and resolving customer concerns.
• Collaborate with internal departments to gather necessary information for resolving customer issues.
• Analyzing patterns in customer issues and implement strategies to reduce the frequency of common complaints.

° Address and resolve customer complaints and issues efficiently.

° Investigating and resolving product or service-related concerns to ensure a satisfactory outcome for both the bank and customer.

• Identified training needs and planned classes accordingly.
• Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.

• In charge of the cultural section.
• Wrote, edited and corrected produced interviews and stories.
• Wrote pieces and new cultural oriented stories.
• Researched and gathered information to develop accurate and credible stories.
• Developed story ideas and conducted interviews with industry experts and celebrities.

• Conducted research on industry trends, compiling valuable data used by the Director for strategic decision-making purposes.
• Streamlined office processes for increased productivity with effective organizational strategies and time management techniques.
• Coordinated travel arrangements for the Director, ensuring seamless planning and execution of business trips.

• Increased readership through strategic content planning and audience engagement techniques.
• Maintained open lines of communication between departments to ensure seamless collaboration on cross-functional initiatives.