DENZEL LINTON
NEWMARKET,ON
Summary
Dynamic individual with a proven ability to drive sales growth, foster strong customer relationships, and identify customer needs. Possesses extensive knowledge of products and services. Excels in developing effective strategies to secure deals and enhance overall customer satisfaction.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Future Buildings
05.2023 - Current
- Achieved sales targets and quotas to drive overall revenue growth.
- Utilized consultative selling techniques to identify customer needs and propose solutions.
- Managed incoming inquiries regarding products, services, pricing, and availability.
- Cold-called potential customers to establish relationships and drive sales.
- Maintained an organized database of prospects, including contact details and purchase history.
- Developed positive relationships with peers, customers, and company managers.
- Monitored competitor trends to ensure market relevance and inform strategy.
- Created comprehensive presentations to showcase product value for prospective buyers.
- Prepared quotes and proposals tailored to client specifications and requirements.
- Trained new team members on sales processes and company products.
- Negotiated prices, terms of sale and service agreement to close transactions.
Sales Associate
Gate stone co
10.2021 - 01.2022
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Developed and maintained strong customer relationships and networks within designated sales territory
- Managed customer accounts by providing accurate information on product availability and pricing
- Advised clients regarding accounts, pricing schedules, and financing options
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image
- Resolved escalated customer inquiries with professionalism and efficiency
- Conducted regular meetings with the team to ensure adherence to company policies and procedures
- Developed effective communication channels between customers, staff, management, vendors
- Managed day-to-day operations of the department including scheduling and resource allocation
- Utilized CRM tools and other technologies to enhance overall user experience and engagement.
Customer Support Supervisor
Greenworks tools
10.2017 - 05.2021
- Resolved technical issues through comprehensive customer service and support.
- Generated reports on key performance indicators for customer service operations.
- Conducted root cause analysis on recurring problems and developed action plans.
- Handled escalated complaints and clarified policies and procedures.
- Assisted customers with payment processing via credit cards and electronic transfers.
- Maintained accurate records of collection activities in database system.
Collections Agent
Allied international
01.2015 - 01.2017
- Managed a high-volume portfolio of delinquent accounts, contacting 80–120 customers daily to negotiate payment arrangements and resolve outstanding balances.
- Consistently met or exceeded monthly recovery targets by leveraging strong communication, negotiation, and problem-solving skills.
- Educated customers on billing procedures, payment options, and account statuses while maintaining a professional and customer-centric approach.
- Verified account information, documented all collection activities, and updated customer records accurately in the company’s CRM system.
- Identified accounts eligible for escalation and worked closely with supervisors and legal teams to accelerate repayment processes.
- Reduced overdue balances by establishing feasible repayment plans tailored to customers’ financial situations.
- Handled sensitive financial information with strict adherence to company policies, FDCPA guidelines, and compliance standards.
- Demonstrated strong conflict-resolution skills by diffusing difficult situations and finding mutually beneficial solutions.
- Collaborated with team members to streamline communication workflows and improve collection efficiency.
- Received positive feedback from management for high call quality, professionalism, and strong recovery performance.
Education
Ontario Secondary School Diploma -
Sir Frederick Banting
London, Ontario06.2014
Skills
- CRM Software
- Objection Handling
- Lead Generation & Prospecting
- Cold Calling / Warm Calling
- Pipeline Management
- Sales Forecasting
- Contract Negotiation
- Territory Management
- B2B / B2C Sales
- Consultative Selling
- Product Knowledge & Demonstrations
- Upselling & Cross-Selling
- Closing Techniques
- Data-Driven Decision Making
- Microsoft Office (Excel, Word, PowerPoint)
- POS Systems & Transaction Processing
References
References available upon request
Accomplishments
Top Performer, Q4 2024 - Winner of Year end push group
Timeline
Inside Sales Representative
Future Buildings
05.2023 - Current
Sales Associate
Gate stone co
10.2021 - 01.2022
Customer Support Supervisor
Greenworks tools
10.2017 - 05.2021
Collections Agent
Allied international
01.2015 - 01.2017
Ontario Secondary School Diploma -
Sir Frederick Banting