Denzel Eugene-James
Calgary,AB
Summary
Professional with a solid foundation in market research, data analysis, and logistics, dedicated to creating strategies that boost customer satisfaction and streamline operations. Achievements include a 20% improvement in logistical processes and outcomes, along with an 18% reduction in costs. Academic background features a degree in Economics from a top Canadian university, with concentrations in Financial Markets, Energy Markets, and Quantitative Research.
Overview
6
6
years of professional experience
Work History
Lead Operational Manger
RHAY Logistics Inc.
Calgary, Alberta
06.2025 - Current
- Implemented safety protocols to ensure compliance and reduce workplace hazards.
- Built strong operational teams to meet process and production demands.
- Aided in the launch of a new station, which included onboarding, budgeting, and ensuring the correct frameworks were in place to meet the operational capacity needs.
Operational Manager
RHAY Logistics Inc.
Calgary, Alberta
08.2023 - 06.2025
- Managed the daily operations of a team of 120 to 180 employees.
- A 20% improvement in logistical outcomes from improved productivity initiatives, paired with an 18% reduction in costs.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Recruited, trained, coached, and evaluated staff performance to ensure maximum efficiency.
- Developed and implemented strategies to enhance operational efficiency and streamline workflows.
Business Analyst
Travel Junkies Inc.
Calgary, Alberta
08.2019 - 07.2021
- Conducted market research to support new travel product development initiatives.
- Assisted in the implementation of travel management software solutions.
- Facilitated workshops to gather requirements from stakeholders for project initiatives.
- Documented business processes to enhance operational efficiency and effectiveness.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Education
Bachelor of Arts - Economics
University of Calgary
Calgary05-2026
Skills
- Proficient in Excel & Python
- Data Analysis & Market Research
- Team Building & Process Optimization
- Communication Skills & Customer Service
- Training and development
- Microsoft Office expertise
- Cross-functional coordination
- Business administration
- Jira and Confluence
- ADP Workforce
- Sling
- Sketch software proficiency
Timeline
Lead Operational Manger
RHAY Logistics Inc.
06.2025 - Current
Operational Manager
RHAY Logistics Inc.
08.2023 - 06.2025
Business Analyst
Travel Junkies Inc.
08.2019 - 07.2021
Bachelor of Arts - Economics
University of Calgary