Denyse Zirk
Beausejour,MB
Summary
Experienced professional with 25 years of expertise in communication, teaching, data accuracy, and management. Proficient in Windows software programs, with strong interpersonal, team collaboration, and time management skills. Detail-oriented, hard-working, and a reliable team player, currently seeking a remote, part-time position.
Overview
2005
2005
years of professional experience
Work History
Administrative Assistant and Office Manager
Snow Lake Dental Office
07.1970 - 03.1973
- Handled hundreds of calls to make appointments in a timely manner
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems for 500 patients
- Ordered all relevant materials for office and dental procedures
- Assisted Dentist with common Procedures e.g. taking moulds for dentures
- Hired and trained extra staff when required
- Provided excellent customer service to 500 patients
Computer Training Program Coordinater
Atomic Energy of Canada Limited
1992 - 2001
- Created training programs in 8 different mostly Windows computer programs, for 1200 employees to facilitate expertise
- Created and maintained Workbooks for all courses
- Created and maintained Training Center with 12 Workstations running PC's on central network for 8 years
- Performance reviews from hundreds of students resulted in 98% Excellent scores.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Simultaneously maintained excellent problem solving skills to aid employees in becoming proficient
- Maintained proficiency in all updates, etc. for required software
Digital Forms Co-ordinator
Atomic Energy of Canada
01.1995 - 07.2004
- Created Digital copies of major internal AECL forms for both Pinawa and Chalk River sites
- In Excel, created system forms where users could choose the correct answer from a drop-down list or manually enter values. This approach helped control input and improve the speed of completion.
- Made internal forms available on a central network that was used at both Pinawa and Chalk River sites.
- Monitored and reported on the use of these forms in order to maintain the integrity and make improvements
Small Business Owner
Park Avenue Rose Florist and Gift Shop
2004 - 2010
- Established and maintained a loyal customer base by delivering personalized attention, swiftly addressing concerns, and consistently exceeding expectations. This approach fostered trust, improved customer satisfaction, and contributed to increased retention and repeat business
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created an online service for customers to order specific floral arrangements by choosing an image.
- Provided swift and friendly delivery services within a 80 km area.
- Quickly Created and delivered Floral Tributes for funerals
- Provided a full-service approach to all Floral Presentations for weddings in all settings, Church to Field.
- Managed a staff of 4 assistants
- Maintained an impressive selection of gifts with great care taken to be ready for holidays
Education
Certificate - College Certificate in Medical Assistant
06.1968
- Elected to President of Atikokan High School in 1967
- President of Local Teen Organization in Atikokan
- Train the Trainer courses in several software packages
- Completed professional development in several Customer Service Courses
- Completed Floral Designer Course Winnipeg, MB
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Problem Resolution
- Verbal Communication
Timeline
Digital Forms Co-ordinator - Atomic Energy of Canada
01.1995 - 07.2004
Administrative Assistant and Office Manager - Snow Lake Dental Office
07.1970 - 03.1973
Confederation College - Certificate, College Certificate in Medical Assistant
Computer Training Program Coordinater - Atomic Energy of Canada Limited
1992 - 2001
Small Business Owner - Park Avenue Rose Florist and Gift Shop
2004 - 2010
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