Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denyse Shank

Braeside

Summary

Dynamic Store Manager with extensive experience at Peavey Mart, excelling in customer service and team leadership. Proven track record in enhancing store operations and training staff, resulting in improved customer satisfaction and loyalty. Skilled in inventory management and problem-solving, fostering a positive work environment that drives success.

Overview

36
36
years of professional experience

Work History

Store Manager

Peavey Mart
01.2023 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Store Manager

Peavey Mart
07.2015 - 02.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Customer Service Manager

Peavey Industries
03.2022 - 02.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Scanning Coordinator

Peavey Industries
02.2022 - 03.2023
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Enhanced inventory accuracy by diligently scanning and updating product information in the system.
  • Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
  • Maintained compliance with company policies and industry regulations by staying up-to-date on training requirements and best practices in scanning coordination.

Customer Service Representative

Canadian Dental Association
03.1999 - 03.2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Created and maintained detailed database to develop promotional sales.

Certified Home Childcare Provider

Wee Watch
01.1989 - 03.1995
  • Assessed individual developmental needs of each child to create customized learning plans.
  • Provided nutritious meals and snacks to support healthy growth and development in children.
  • Supported language development by incorporating storytelling sessions into daily routine.
  • Established a safe and nurturing environment for children, promoting positive behavior and emotional growth.
  • Ensured compliance with state regulations regarding health codes, safety requirements, and overall quality of childcare service provided.
  • Maintained detailed records of each child''s progress, collaborating with parents on strategies for improvement when necessary.
  • Conducted regular safety checks on indoor and outdoor equipment to minimize accidents or injuries during playtime activities.
  • Organized daily schedules for children, balancing educational, physical, and creative activities.
  • Offered guidance on proper hygiene practices such as handwashing routines before meals or after using the restroom.

Education

Microsoft Office -

Fleming College
Peterborough
06-2006

High School Diploma -

Ecole Secondaire Champlain
Ottawa, ON
06-1987

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Leadership development
  • Policies and procedures
  • Supply ordering
  • Store displays
  • Staff supervision
  • Staff management
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Payroll management
  • Delegating work
  • Merchandise planning
  • Special events

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Store Manager

Peavey Mart
01.2023 - 02.2025

Customer Service Manager

Peavey Industries
03.2022 - 02.2024

Scanning Coordinator

Peavey Industries
02.2022 - 03.2023

Assistant Store Manager

Peavey Mart
07.2015 - 02.2025

Customer Service Representative

Canadian Dental Association
03.1999 - 03.2003

Certified Home Childcare Provider

Wee Watch
01.1989 - 03.1995

Microsoft Office -

Fleming College

High School Diploma -

Ecole Secondaire Champlain

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Denyse Shank