Denvis Tabod
Etobicoke
Summary
Enthusiastic professional with 2+ years of experience thriving in a fast-paced environment. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Driven and proven successful at achieving established targets and team goals. Personable and great communicator with fluency in English.
Overview
7
7
years of professional experience
Work History
Benefits and Pension Associate
Randstad (Boeing)
08.2022 - 04.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Answered Pension questions and inquiries from Clients via phone and chats
- Sent and received requested documentation to clients via Fax, email or Mail
- Checked employees' benefits enrollment for accuracy and inputted all data into Citrix and Sharepoint
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and chat interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Directed and controlled 401K, medical, dental and vision benefit packages.
Assistant Manager
Fortinos
01.2020 - 07.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Internship Student
Global Systems Gap Challenge
05.2021 - 06.2021
- Communicated effectively with supervisors and accepted critiques and suggestions for areas of improvement.
- Reported back to supervisors to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Developed business, financial and analytical skills in fast-paced work environment.
- Assisted with projects by applying strong analytical skills and studies.
- Collaborated with team to optimize workflow and achieve objectives.
- Completed research, compiled data and assisted in timely reporting.
Senior Customer Service Representative
Fortinos Super market
09.2016 - 12.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Bachelor of Commerce - Accounting
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2022
Bachelor of Social And Management Sciences - Political Science And Public Administartion
University of Buea
Cameroon12.2015
Skills
- Operational Efficiency
- Good Communication Skills
- Excellent Attention to Detail
- Computer Proficiency
- Proficiency in Microsoft Office
- Understanding Customer Needs
- Responding to Difficult Customers
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- High-Volume Environments
- Policy and Procedure Adherence
- Organizational Systems
Timeline
Benefits and Pension Associate
Randstad (Boeing)
08.2022 - 04.2023
Internship Student
Global Systems Gap Challenge
05.2021 - 06.2021
Assistant Manager
Fortinos
01.2020 - 07.2022
Senior Customer Service Representative
Fortinos Super market
09.2016 - 12.2019
Bachelor of Commerce - Accounting
Humber Institute of Technology And Advanced Learning
Bachelor of Social And Management Sciences - Political Science And Public Administartion
University of Buea
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