DENVER XAVIER
Victoria,BC
Summary
Goal-oriented Marketing and Communication Coordinator, adept at creating and executing strategic marketing campaigns successful at growing market share. Develops fresh marketing collateral and revamps digital channels. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Engaging storyteller with award-winning history in Event Execution and content development. Develops vision and achieves objectives through execution of integrated plans. Experienced filmmaker managing conceptual development, production and final delivery of diverse short film projects.
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Coordinator
Beacon Community Services
10.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- External collaborations include - RBC - Financial Literacy Workshop, The Yoga Lab - Health and Wellness Programs and other educational programming with multiple agencies.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
Housing/Shelter Support Worker
Our Place Society
12.2023 - Current
- Assisted with all aspects of resident support plan development and delivery of services, in collaboration with Team Lead/Site Supervisor and support team if applicable.
- Gathered information relevant to the client’s problems, needs and risks by interviewing, observing behaviour, meeting with any other service providers, and using a variety of inventories, checklists, and questionnaires. Reviewed the information gathered to identify problems, needs and risks.
- Used various influential techniques guided by social work standards and methods to clients who are resistant to support and intervention.
- Assisted with laundry as needed and maintained on-site laundry rooms.
- Responded to medical emergencies including overdoses. Provided emergency first aid such as administering naloxone and performing CPR. Provided non-emergency first aid such as minor wound care.
- Understand and follow the VicPD/OPS Cooperation agreement and liaise with Community Resource Officers as needed.
- Supported clients to access education, training or employment opportunities.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Provided emotional and practical support to vulnerable adults.
Community Service Worker
Pacific Coast Community Resources
06.2023 - 10.2023
- Facilitated and provided supportive guidance to clients who were dealing with various concerns at home or with their own ailments.
- Provided case management services to individuals and families in need of assistance.
- Organized and facilitated community events to promote social awareness.
- Conducted outreach programs to inform the public about available resources.
- Assessed clients' needs, strengths and interests to develop individual service plans.
- Maintained records of client information and progress reports.
- Coordinated transportation for clients seeking medical care or job interviews.
- Provided crisis intervention services during times of emergency or distress.
- Assisted with the implementation of new initiatives within the organization.
- Answered customer questions and helped locate requested items.
- Helping clients create, arrange, and carry out methods to avoid and address issues related to behaviour, interpersonal interactions, rehabilitation, or dependent care.
Banking Advisor
Royal Bank Of Canada, RBC
06.2023 - 10.2023
- Managed customer requests while mitigating potential risks to the bank.
- Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Analyzed customer's financial situations to determine the best options for meeting their needs.
- Conducted regular reviews with clients to discuss progress towards achieving their objectives.
- Assisted customers in opening new accounts or transferring existing accounts from other institutions.
- Responded promptly to customer complaints by resolving issues efficiently and effectively.
- Generated sales leads through networking activities such as attending events or contacting potential customers.
- Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
- Managed client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
Customer Service Specialist
London Drugs
09.2021 - 07.2023
- Led opening/ closing activities and cash counts, reporting directly to the supervisor.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
Client Advisor
Royal Bank Of Canada, RBC
12.2022 - 05.2023
- Provide comprehensive assistance to banking clients in understanding and using RBC's range of financial products and services.
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Participated in team meetings to discuss strategies for improving customer experience.
- Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.
Assistant Brand Marketer
Nobel Chemist
09.2020 - 09.2021
- Managed a marketing and sales team in the design, measurement, and analysis of growth initiatives and the overall marketing strategy.
- Developed and implemented effective marketing strategies to promote products and services.
- Created content for digital campaigns, including website copy, email newsletters, press releases, blogs, social media posts and advertisements.
- Analyzed web traffic data to inform marketing initiatives.
- Organized focus groups to gain customer feedback on products and services.
- Developed pricing strategies for new products or services based on target audience needs.
- Planned events such as product launches, trade shows and conferences.
- Created reports of marketing metrics such as click-through rates, conversion rates and ROI using analytics tools such as Google Analytics.
- Participated in brainstorming sessions to generate ideas for promotional campaigns.
- Provided administrative support to the communications team by scheduling meetings and coordinating travel arrangements.
- Created PowerPoint presentations for internal or external audiences at events or conferences.
- Produced press releases, fact sheets, brochures, newsletters, and other materials for internal and external communications.
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
Marketing Coordinator
Star Hires Strategy
07.2018 - 06.2020
- Identified potential partners for joint ventures or promotional initiatives.
- Analyzed customer feedback to inform product improvements or new offerings.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Monitored market trends to identify opportunities for product development or improvement.
- Conducted market research to identify consumer trends and preferences.
- Created reports summarizing performance results against established goals.
- Assisted in developing content for websites, blogs, and social media platforms.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Managed social media accounts, growing audience engagement.
- Managed social media presence and directed programs to improve social media reputation and recognition.
- Worked closely with marketing team members to ensure consistency between website messaging and overall brand voice.
Education
No Degree - Marketing And Communication
Camosun College
Victoria, None05.2023
Bachelor of Business Management:Marketing -
Wilson's College
09.2018
Skills
- Helping clients create, arrange, and carry out methods to avoid and address issues related to behavior, interpersonal interactions, rehabilitation, or dependent care
- Aiding clients find and access social and community services as well as applicable benefits
- Analyzing customer situations, abilities, and problems to determine the services they need
- Not scared to face prospective challenges from angry clients
- Good Communication skills
- Skillful with MS Office programmes
- File Management
- Issue Resolution
- Inspections
- Activity Reporting
- Evidence Collection
- Community Relations
- Program management
- Office administration
- Proactive mindset
- Strategic planning
Affiliations
- Vice-Chairperson College Student Society
- Chairperson of events and organized multiple charity events
- International Director at Camosun Student Society
- Volounteer Coordinator at St Thomas Church
Certification
Non Violent Crises Intervention
Naloxone Administration
SIVA Training
First Aid
Security License
Mental Health First Aid
CLBC
Diversity in Workplace
Medical Safety Training
Naloxone Administration
Management of Aggressive Behaviour
Accomplishments
- Best Photographer Wilson College - 2019
- Best Dancer, College Festival - 2018
- Best Actor - Multiple events between 2015-2020
- Employee of the Year, Marketing and Communication - Star Hires Strategy
- Best Storyteller - Noble Chemist
Languages
English
Professional
Tamil
Elementary
Marathi
Elementary
Hindi
Elementary
Malayalam
Professional
Punjabi
Limited
Timeline
Program Coordinator
Beacon Community Services
10.2024 - Current
Housing/Shelter Support Worker
Our Place Society
12.2023 - Current
Community Service Worker
Pacific Coast Community Resources
06.2023 - 10.2023
Banking Advisor
Royal Bank Of Canada, RBC
06.2023 - 10.2023
Client Advisor
Royal Bank Of Canada, RBC
12.2022 - 05.2023
Customer Service Specialist
London Drugs
09.2021 - 07.2023
Assistant Brand Marketer
Nobel Chemist
09.2020 - 09.2021
Marketing Coordinator
Star Hires Strategy
07.2018 - 06.2020
Bachelor of Business Management:Marketing -
Wilson's College
No Degree - Marketing And Communication
Camosun College
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