Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Denver Xavier

Victoria,BC

Summary

Energetic Marketing Coordinator with more than 3-years of a successful career in planning, coordinating and executing events and marketing content. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills. Focused on translating visions into one-of-a-kind events and marketing content. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true. Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Banking Advisor

Royal Bank Of Canada, RBC
06.2023 - Current
  • Coordinated with various divisions and departments in servicing routine banking transactions.
  • Opened new accounts according to laid down rules and guidelines.
  • Managed customer requests while mitigating potential risks to the bank.
  • Informed and suggested new banking products to customers.
  • Helped clients make informed decisions about their financial future.
  • Informed clients of strategies for reducing debt and maximizing savings.
  • Communicated lending decisions to customers.
  • Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
  • Extended and sustained relationships with customers to maintain and grow business.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
  • Worked with customers to procure updated financial information on a continuous basis.

Client Advisor

Royal Bank Of Canada, RBC
12.2022 - Current
  • Provide comprehensive assistance to banking clients in understanding and using RBC’s range of financial products and services
  • Facilitate client meetings appointments and manage daily inquiries
  • Drive engagement with clients in the branch with a service orientation, proactively completing transactions while identifying opportunities to provide advance, solutions, and expanded services
  • Use an educational approach to guide each client’s understanding of banking technologies, security requirements, and transaction processes
  • Successfully translate detailed financial information into value-driven solutions for new and existing clients during meetings
  • Analyze client accounts to determine program eligibility and provide recommendations for service offerings
  • Ensure compliance with all corporate standards for account management, confidentiality, and recordkeeping.
  • Informed and suggested new banking products to clients.
  • Contributed to bank marketing and awareness campaigns to grow customer base.

Assistant Brand Marketer

Nobel Chemist
09.2020 - 09.2021
  • Led the development and execution of a portfolio of account-based marketing campaigns to drive conversions through lead generation and brand awareness
  • Managed a marketing and sales team in the design, measurement, and analysis of growth initiatives and the overall marketing strategy
  • Established KPIs and managed team performance, including employee mentoring and evaluation
  • Planned, implemented, and measured data-driven, integrated marketing campaigns, both paid and non-paid
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Developed frameworks for feedback to directly inform and scale the marketing strategy
  • Prepared and presented regular, data-driven reports to senior leaders
  • Award: Best Young Employee: Outstanding Job Performance (2021)
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.

Marketing Coordinator

Star Hires
08.2018 - 12.2020
  • Provided strategic support and guidance in marketing strategy development and implementation, product positioning, and brand development for a travel company
  • Planned, developed, and presented content for newsletters, advertising, web content, social media, and other mediums, successfully translating strategic objectives and sales goals into creative briefs and materials
  • Measured and reported on the performance of a portfolio of marketing campaigns, presenting data-driven reports with actionable insights for department leaders
  • Oversaw a team of 9 sales support staff in the collection, analysis, and reporting of sales data, market trends, and product/consumer insights for marketing decisions
  • Supported the Marketing Manager in leading strategy implementation, including social media management, PR engagement, and product seeding activities, with direct accountability for ROI and revenue generation.
  • Planned and executed internal and external marketing events.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Managed workflow between staff, coordinating documents and creative material distribution.

Member Service Representative

Coast Capital Savings
07.2022 - 12.2022
  • Worked directly with clients to resolve issues/ discrepancies, provide information, and process financial transactions with a client services orientation
  • Provided a personalized and professional experience to each customer while using discretion and tact when resolving conflicts and issues
  • Ensured compliance with all corporate standards for account management, confidentiality, and recordkeeping.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Maintained and managed customer files and databases.

Customer Service Specialist

London Drugs
09.2021 - 07.2023
  • Conducted end-to-end client services activities, including greeting, product recommendation, returns, issues management and cash-out for a busy drug store
  • Led opening/ closing activities and cash counts, reporting directly to the supervisor
  • Trained and mentored junior team members.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.

Security Officer

Paladin Security Group
05.2022 - Current
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Acted quickly during emergency situations to reduce the opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicles, on bicycles, and by foot.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

Post-Graduate Diploma - Business Administration

Camosun College
Victoria, BC
05.2023

Bachelor of Business Management - Marketing

Wilson’s College
Mumbai
06.2018

Skills

  • Premiere Pro and Photoshop
  • Sales Presentation
  • Social Media Platforms
  • Social Media Promotion
  • Marketing and Advertising
  • Digital Content Generation
  • Online and Traditional Marketing
  • Project Coordination
  • Business Communications
  • Company Branding
  • Wedding Trends Proficiency
  • Analytical and Critical Thinking
  • First Aid/CPR
  • Report Analysis
  • Operational Effectiveness
  • Skilled in Conflict Resolution
  • Interrogation Techniques
  • Compliance Management
  • Daily Status Reports
  • Investigative Procedures

Accomplishments

  • Course Completions & Professional Development
  • Leading People & Teams, Coursera & University of Michigan (2021)
  • Project Management, Google (2021)
  • Marketing, Coursera & University of Yonsei (2021)
  • Diversity, Equity & Inclusion in the Workplace, Coursera & Essec Business School (2021)
  • Exercising Leadership: Foundation Principals, Coursera & Harvard University (2021)

Affiliations

International Director- Camosun Student Society Board of Directors (2022- 2023)

Vice Chairperson (Events)- Wilson College Annual Festival (2017- 2018)

Certification

  • Diversity and inclusion in the workplace, Essec Business School ( Coursera ) - July 13, 2021
  • Project Management, Google ( Coursera ) - July 7, 2021
  • International Entertainment and Sports Marketing, Yonsei University ( Coursera ) - August 5, 2021
  • Leading People and Team, University of Michigan ( Coursera ) - July 26, 2021
  • Certified Canadian Investment Fund Course, IFSE Institute - April 19, 2023

Timeline

Banking Advisor

Royal Bank Of Canada, RBC
06.2023 - Current

Client Advisor

Royal Bank Of Canada, RBC
12.2022 - Current

Member Service Representative

Coast Capital Savings
07.2022 - 12.2022

Security Officer

Paladin Security Group
05.2022 - Current

Customer Service Specialist

London Drugs
09.2021 - 07.2023

Assistant Brand Marketer

Nobel Chemist
09.2020 - 09.2021

Marketing Coordinator

Star Hires
08.2018 - 12.2020

Post-Graduate Diploma - Business Administration

Camosun College

Bachelor of Business Management - Marketing

Wilson’s College

Similar Profiles

  • NAVJOT KAUR

    NAVJOT KAURNAVJOT KAUR

    Senior Banking Advisor at Royal Bank of Canada, RBCSenior Banking Advisor at Royal Bank of Canada, RBC

  • Jonita Noronha

    Jonita NoronhaJonita Noronha

    Senior Banking Advisor at Royal Bank of Canada, RBCSenior Banking Advisor at Royal Bank of Canada, RBC

  • Harshdeep Singh

    Harshdeep SinghHarshdeep Singh

    Senior IT Analyst at Royal Bank of Canada, RBCSenior IT Analyst at Royal Bank of Canada, RBC

  • Paaras Kumar Khari

    Paaras Kumar KhariPaaras Kumar Khari

    Banking Advisor for Personal and Commercial Banking at Royal Bank of Canada(RBC)Banking Advisor for Personal and Commercial Banking at Royal Bank of Canada(RBC)

  • Maddison Atwood

    Maddison AtwoodMaddison Atwood

    Checkpoint Resource Coordinator at Paladin Airport Security ServicesCheckpoint Resource Coordinator at Paladin Airport Security Services

CREATE PROFILE
Denver Xavier