Denver Cloutier
Camrose,AB
Summary
Results-driven Regional Automotive Fixed Operations Director with a solid background as a certified redseal automotive technician. A proven track record in operational management delivering exceptional customer service. Proficient in optimizing fixed operations department efficiency, boosting net revenue, and enhancing customer satisfaction. Experienced in leading teams to improve their department productivity and customer retention. Seeking a leadership role to leverage my technical expertise and management skills in driving operational success and customer loyalty in the industry.
Overview
13
13
years of professional experience
Work History
Fixed Operations Manager/Director
Vermilion Chrysler/Squamish Chrysler
10.2021 - Current
- Increased net profit 49 percent from 2022 to 2023
- Structured processes and procedures to improve department efficiency.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Cultivated strong internal, customer and manufacturer relationships.
- Monitored financial performance through daily reports.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Automotive Service Technician
Camrose Chrysler
01.2011 - 10.2021
- Tested electronic components and computer controls with specialized devices
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs
- Inspected vehicles to assess damage and plan for repairs and new parts.
Education
Journeyman Red Seal Automotive Technician -
NAIT
Edmonton, ABHigh School Diploma -
OLMP
Camrose, AB06.2011
Skills
- Process improvement
- Financial Management
- Automotive Technical Expertise
- Customer Service
- Task Prioritization
- Analytical and Critical Thinking
Languages
English
Full Professional
Timeline
Fixed Operations Manager/Director
Vermilion Chrysler/Squamish Chrysler
10.2021 - Current
Automotive Service Technician
Camrose Chrysler
01.2011 - 10.2021
Journeyman Red Seal Automotive Technician -
NAIT
High School Diploma -
OLMP
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