Dennys Luna
Chatham
Summary
Bilingual Mechanical and Renewable Energy Technician with over 10 years of combined experience in automotive, agricultural, wind turbines and heavy construction machinery. Most of my career have been working in heavy machinery dealers. Providing failure analysis, technical communication, and diagnostic support for leading manufacturers including John Deere and Caterpillar. Known for strong problem-solving skills, attention to detail, and a customer-focused approach. Awarded multiple recognitions for excellence in warranty performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wind Turbines Technician 1
Vestas Canadian Wind Technologies
06.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Supported your team with basic mechanical installations, repairs, and upgrades to help keep communities powered.
- Followed safety protocols and learn how to conduct safety inspections.
- Collaborated with your team to improve turbine performance and share best practices.
- Documented your work and continuously improve operational processes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines from Vestas and Global Wind Organization (GWO)
- Accurately time code all work activities to support clear tracking of task duration, progress, and operational efficiency.
Warranty Analyst & Technical Communicator
IMCA (John Deere & Caterpillar)
10.2017 - 09.2021
- - Managed warranty claim submissions and tracked reimbursement from manufacturers.
- - Communicated with Territory Customer Support Managers to resolve complex cases and ensure customer satisfaction.
- - Performed Applied Failure Mode Analysis (AFA) and coordinated technical feedback through DTAC.
- - Processed delivery reports using JDWS and coordinated PIP execution with service supervisors.
- - Maintained parts handling processes for warranty claims in compliance with OEM procedures.
- - Generated and tracked dealership KPIs and collaborated with service management to improve performance.
Education
Ontario College Diploma - Renewable Energies Technician
Niagara College
Welland, ON04.2023
Bachelor of Engineering - Mechanical Engineering
Instituto Tecnológico de Santo Domingo
04.2015
Skills
- Strong work ethic & organizational skills
- Detail-oriented & results-driven
- Effective problem solver
- Service Advisor
- Parts Advisor
- John Deere Warranty Systems (JDWS)
- CCMS
- DPAC
- Dealer Business System (DBS)
- Microsoft Office 365
- Troubleshooting
- Electronic Parts Catalog (EPC)
- Mechanical Knowledge
- Preventive Maintenance
- Product Improvement Programs (PIP)
Certification
- - Caterpillar Warranty Technician Certification (2018-02)
- - Certified SolidWorks Associate (CSWA) – Mechanical Design Credential ID: C-PPXT7E9X8U
Languages
- English (Fluent)
- Spanish (Native)
- Portuguese (Basic)
Accomplishments
- - Caterpillar Silver Dealer Warranty Team Member (2018)
- - Caterpillar Gold Dealer Warranty Team Member (2019, 2020, 2021)
Caterpillar Gold Dealer Warranty Team Member 2019, 2020
Caterpillar recognizes warranty department performance yearly based on different criteria for which my team was awarded the Gold distinction in 2019 and 2020.
Timeline
Wind Turbines Technician 1
Vestas Canadian Wind Technologies
06.2023 - Current
Warranty Analyst & Technical Communicator
IMCA (John Deere & Caterpillar)
10.2017 - 09.2021
Bachelor of Engineering - Mechanical Engineering
Instituto Tecnológico de Santo Domingo
Ontario College Diploma - Renewable Energies Technician
Niagara College
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