Dennisse Mariano
Toronto,ON
Summary
Enthusiastic, Organized and Detail-oriented with experience in fast-paced working environment. Accomplished and collaborative team player with expertise in completing various administrative tasks, and offering staff support. Willing to be trained, to learn new things, and open to different perspectives. Responsible, punctual, and can work independently productive when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
04.2022 - Current
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders of approximately 80 customers daily.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Store Manager
Metalframeworks Enterprise
12.2019 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed seven (7) store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Assistant
Bank Of Commerce
01.2015 - 11.2019
- Utilized problem-solving skills to address customer queries and complaints.
- Performed as armored roving teller.
- Processed cash transactions of clients including balancing all monetary transactions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with fellow staff to enhance efficiency and gave 100% best customer service experience of clients.
- Performed clearing checks and international telegraphic transfers.
Guest Relations Assistant
Prestige Lounge, SM Gensan
06.2014 - 01.2015
- Anticipated and attentively handled more than 30 guests' needs or concerns on daily basis.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
Education
Post-secondary Diploma - Business
Seneca College
Toronto, ON08.2023
Bachelor of Arts - Economics
Ateneo De Davao University
Davao City, Philippines03.2013
Skills
- Exceptional Oral and Written Communication
- Basic Accounting and Mathematics
- Customer Relationship Building
- Proficient in Microsoft Office
- Balancing Automated Teller Machine
- POS Systems
- Food Handling
- Suggestive Selling
- Revenue Quotas
- Balance Transfers
- Signature Verification
- Administrative Duties
Timeline
Sandwich Artist
SUBWAY®Restaurants
04.2022 - Current
Store Manager
Metalframeworks Enterprise
12.2019 - 12.2022
Customer Service Assistant
Bank Of Commerce
01.2015 - 11.2019
Guest Relations Assistant
Prestige Lounge, SM Gensan
06.2014 - 01.2015
Post-secondary Diploma - Business
Seneca College
Bachelor of Arts - Economics
Ateneo De Davao University
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