Dennise Cruz
Chula Vista
Summary
Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
7
7
years of professional experience
Work History
Barista
Portside Coffee & Gelato
San Diego, CA
05.2022 - Current
- Prepared and served high-quality coffee beverages consistently according to established recipes.
- Operated espresso machines and brewing equipment with precision for optimal beverage quality.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new baristas on equipment operation and customer service best practices.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Supervisor
Ghirardelli
San Diego, CA
10.2019 - 05.2022
- Supervised daily production operations, ensuring adherence to quality standards and safety protocols.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
English
San Diego City College
San Diego, CAHigh School Diploma -
Chula Vista High School
Chula Vista, CA05-2012
Skills
- Critical thinking
- Growth mindset
- Conflict resolution
- Fluent in Spanish
- Works Well Under Pressure
- Active listening
- Teamwork and collaboration
- Stress tolerance
- Problem-solving
- Verbal and written communication
- Multitasking and prioritization
- Dependable and responsible
Timeline
Barista
Portside Coffee & Gelato
05.2022 - Current
Supervisor
Ghirardelli
10.2019 - 05.2022
English
San Diego City College
High School Diploma -
Chula Vista High School