Dennise Carrillo
Bakersfield
Summary
- Motivated biology student with strong skills in data collection, analysis, and critical problem-solving. Experienced as a Customer Service Representative at Golden Empire Transit, where I developed advanced communication, community engagement, and conflict-resolution skills. Adept at record keeping, teamwork, and adapting to fast-paced environments. Committed to continuous learning and applying scientific knowledge in clinical and research settings.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Golden Empire Transit
06.2023 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed customer interactions through multiple channels, including phone and email.
- Documented customer feedback to identify trends and improve service processes.
- Attend community events to represent the organization and engage with the public.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA2020
No Degree - Biology
California State University, Bakersfield
Bakersfield, CASkills
- Customer service and community engagement
- Basic lab techniques
- Microsoft office suite and general computer proficiency
- Data collection, analysis, and interpretation
- Time management and organization
- Critical thinking and problem solving
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Golden Empire Transit
06.2023 - Current
High School Diploma -
Bakersfield High School
No Degree - Biology
California State University, Bakersfield