Dennise Arizmendi
Santa Monica,CA
Summary
General Store Manager professional with 10 years of retail experience. Highly experienced and results-oriented manager possessing the retail management skills needed to inspire, lead, develop, and motivate staff. Committed to helping achieve outstanding results through passion, innovation, and support. Always willing to rise to any challenge and go above and beyond in achieving excellent customer service, client retention, and excellent sales.
Overview
9
9
years of professional experience
Work History
General Manager
Cuyana
05.2023 - Current
- Responsible for leadership and team management
- Hiring, training, scheduling and performance management to ensure good behaviors and practices
- Leading by example to create a good work environment and structure
- Outreach, clienteling and setting up team expectations to achieve store target's with a local customer base
- Conducting regular inventory audits and implementing procedures to minimize shrinkage and optimize stock levels
- Creating an excellent customer service experience culture
- Regularly track and monitor KPIs in order to identify areas of strength and opportunity.
General Store Manager
Zadig & Voltaire
09.2022 - Current
- General Store Manager for Zadig & Voltaire inside of Bloomingdales
- In charge of all operations in a vibrant, exciting, and highly diverse retail environment of Century City
- Managing operations, visual merchandising, and maintaining the highest store/team standards
- Revamped, hired, trained, and managed a brand-new and hand selected team who become top selling performers in the market based on specialized trained product knowledge
- Managing and oversight of item transfers, order fulfillment, RTVs, inventory replenishments, and exceeding in key retail KPIs
- Develop strong rapport with clients by understanding, connecting with, and creating a clientele book of them allowing for quick contact reference when new items arrive
- In charge of and mastery of all floor sets allowing for creativity and vision to help drive ongoing sales based on newly designed storefronts
- Establish a new work culture of excellence in a previously underperforming location
- In charge of cash handling and packaging deposits with impeccable balancing accuracy
- Maintained company deadlines while scheduling a small team of four associates efficiently and effectively to always maintain coverage each and every day.
Assistant Store Manager
Zadig & Voltaire
12.2021 - 09.2022
- Assistant Manager for Zadig & Voltaire highest earning and flagship store
- Oversee operations, management, and administrative responsibilities to consistently achieve and set sales and profitability milestones
- Hired, trained, and developed a highly motivated and successful sales team who are integral to the store's ongoing success and recognition
- Work closely with our PR team to special order and deepen our relationship with our high-volume clients including Celebrities and Celebrity Stylists
- Work with our Visual Manager to set up new floor sets, reorganize the store, put up new store visuals, and centerpieces
- Take charge of cycle counts, accounting, shipments, and customer concerns or feedback
- Excellent work flexibility allows me to master and take lead in both opening and closing store procedures and operations.
Operations Manager - Key Holder
Tory Burch
08.2021 - 11.2021
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Submitted reports to the general manager to aid in business decision-making and planning
- Generated client relationship strategies and event planning for clients
- Prospecting and assisting the sales team in business growth opportunities in metrics
- Extraordinary customer service.
Assistant Store Manager
Swarovski
01.2019 - 07.2021
- Guide my team to success using the circle of excellence
- Techniques such as gain trust, guide and close sales
- Coaching and developing a team
- Maximizing sales to achieve KPI goals
- Clientele and outreach
- Building a client book
- Perform and prepare inventory and cycle counts
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Trained team members in successful strategies to meet operational and sales targets.
Assistant Store Manager
Coach
02.2017 - 12.2018
- Assist Store Manager with training and managing all employees in execution of daily tasks and to maximize sales
- Coaching and development
- Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies
- Assisted manager in placing purchase orders and managing inventory.
Floor Manager
Ted Baker
10.2015 - 01.2017
- Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals
- Assist Store Manager with training and managing all employee in execution of daily tasks and to maximize sales
- Direct sales floor activities, assist customers and address customer concerns.
Senior Muse (Manager)
Kate Spade & Co
10.2014 - 09.2015
- Trained, managed, and supervised a team of up to ten employees, volunteers and community service personnel
- Assess and discuss client needs by establishing rapport building trust, following up, and closing sales
- Contributed to advertisement and promotional activities including in store and off-site events.
Education
A.A. FASHION AND DESIGN -
Pima Community College
Tucson, AZ01.2012
B.S. BACHELOR OF SCIENCE -
University of Phoenix
Tucson, AZ01.2010
Skills
- Bilingual - Spanish Fluency
- Excellent Customer Service
- Operations Management
- Track and Increase Sales
- Coaching and Development
- Inventory Management & Control
- Effective Communication
- Loss Prevention
- Organized
- Microsoft Office Proficiency
- POS Systems
Notable Courses
- FALL 2010 - CLOTHING CONSTRUCTION I & II
- FALL 2010 - TEXTILES
- SPRING 2011 - FASHION DRAWING
- SPRING 2011 - GLOBAL DRAWING
- FALL 2011 - FLAT PATTERN MAKING
- FALL 2011 - INTRODUCTION TO FASHION DESIGN
- SPRING 2012 - COMPUTER PATTERN MAKING I
- SPRING 2012 - DIGITAL FASHION DESIGN
Languages
Spanish
Full Professional
Timeline
General Manager
Cuyana
05.2023 - Current
General Store Manager
Zadig & Voltaire
09.2022 - Current
Assistant Store Manager
Zadig & Voltaire
12.2021 - 09.2022
Operations Manager - Key Holder
Tory Burch
08.2021 - 11.2021
Assistant Store Manager
Swarovski
01.2019 - 07.2021
Assistant Store Manager
Coach
02.2017 - 12.2018
Floor Manager
Ted Baker
10.2015 - 01.2017
Senior Muse (Manager)
Kate Spade & Co
10.2014 - 09.2015
A.A. FASHION AND DESIGN -
Pima Community College
B.S. BACHELOR OF SCIENCE -
University of Phoenix
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