Dennis Rosado
Forestville
Summary
Dynamic manager with a proven track record in operational efficiency, risk management, and team leadership. Successfully implemented strategies to enhance customer satisfaction and uphold quality standards within the flooring division as well as with customer service. I dealt with customers every day.
Overview
29
29
years of professional experience
Work History
Manager
BR Flooring INC.
Newark
09.1997 - Current
- Managed project schedules and resource allocation for multiple flooring installations.
- Developed strategies to enhance customer service and satisfaction levels, leading to increased client retention.
- Oversaw daily operations to ensure efficient workflow within the flooring division.
- Trained and mentored staff on installation techniques and safety protocols, improving overall team competency.
- Coached, mentored and trained team members in order to improve their job performance.
- Collaborated with clients to understand their flooring needs and preferences.
- Implemented quality control processes to uphold installation standards and practices.
- Monitored staff performance and addressed issues.
- Facilitated team meetings to discuss progress and address any operational challenges.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards, optimizing resource allocation.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed risk by developing and implementing effective risk management strategies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
College of San Mateo
San Mateo, CASkills
- Project management
- Resource allocation
- Quality control
- Inventory management
- Customer relationship management
- Team building
Languages
Spanish
Professional
Timeline
Manager
BR Flooring INC.
09.1997 - Current
College of San Mateo