Dennis Olivares
Pasadena
Summary
Dedicated professional with a strong foundation in customer service and teamwork. Committed to enhancing customer satisfaction through proactive communication and efficient order fulfillment. Known for delivering positive experiences and maintaining high standards in fast-paced environments
Overview
10
10
years of professional experience
Work History
Parking Ambassador
MPI
m
07.2024 - Current
- Greeted customers and provided directions to parking areas in a professional and friendly manner.
- Controlled traffic at entrances and exits, assisting guests in locating vehicles to ensure smooth flow.
- Answered intercom for any questions or issues
- Created key cards for employee access to the parking structure
- Used Microsoft Excel to prepare daily reports of company earnings.
Grocery Store Associate Flex
Amazon
12.2024 - 04.2026
- Addressed customer inquiries promptly and professionally, enhancing overall customer satisfaction.
- Leveraged technology for real-time communication with customers regarding order updates or substitutions, improving transparency.
- Performed inventory checks to maintain stock accuracy and ensure availability on shelves, supporting a positive shopping experience.
- Streamlined workflow processes by batch processing online orders for delivery drivers, ensuring efficient order fulfillment and supporting timely deliveries.
Lot Porter
Lot LLC
08.2024 - 02.2025
- Maintained clean and orderly parking areas to maximize space usage and enhance customer experience.
- Responded promptly to emergency clean-up requests, contributing to a safe and welcoming environment.
- Used appropriate equipment and cleaning solutions for all tasks.
- Collected and disposed of garbage and recyclables in designated receptacles.
- Worked with management to identify and resolve maintenance issues, improving overall facility operations.
Laborer/Helper
PEC Construction Inc
12.2023 - 07.2024
- Demolished walls and collaborated with team to meet work goals on schedule; loaded, unloaded, and moved materials to and from storage and production areas.
- Utilized construction tools and machinery to complete job site projects, employing various hand and power tools for task execution.
- Removed debris from construction sites using rakes, brooms, and other equipment to maintain a safe and organized work environment.
- Assisted with assembly and installation of structural frameworks and scaffolding, ensuring stability and compliance with safety regulations on active job sites.
Delivery Driver
Uber Eats
01.2022 - 12.2023
- Planned optimal routes for multiple orders per trip, enhancing delivery efficiency and performance ratings.
- Served customers promptly by efficiently collecting and delivering high volumes of orders.
- Verified orders before delivery to minimize customer complaints and ensure satisfaction.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Warehouse Associate
Amazon
01.2019 - 01.2022
- Adapted to various roles within the warehouse, including receiving, shipping, and inventory control duties. Prepared orders for shipment by picking, packing, and labeling merchandise.
- Conducted inventory cycle counts and organized warehouse to maintain accurate stock levels while picking online orders for customers.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Team Member
Yogurtland
01.2018 - 01.2019
- Cultivated customer service skills and interpersonal communication by engaging with diverse customers.
- Quickly learned required tasks to contribute to team success through timely and accurate job completion.
- Performed opening and closing duties, including store cleaning and restocking.
On Call Seasonal Sortation Associate
Amazon
06.2017 - 12.2017
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Maintained clean and organized work stations to support efficient package handling.
Laborer/Helper
PEC Construction Inc
02.2016 - 01.2017
- Performed general labor tasks such as digging trenches, shoveling dirt, mixing concrete, laying bricks and paving stones.
- Cleaned work areas to ensure a safe and organized environment.
- Listen and follow assigned tasks, work as a team to complete assigned projects.
Education
Associate Degree - Psychology
Pasadena City College
03.2021
High School Diploma -
Orthopaedic Medical Magnet High School
01.2013
Skills
- Customer service
- Attention to detail
- Safety Awareness
- Teamwork
- Collaboration
- Microsoft Excel
- Problem solving
- Critical Thinking
- Adaptable
- Hardworking
- Reliable
- Self-motivated work ethic
- Eagerness to learn
- Active Listener
- Dependability
- Passionate
Timeline
Grocery Store Associate Flex
Amazon
12.2024 - 04.2026
Lot Porter
Lot LLC
08.2024 - 02.2025
Parking Ambassador
MPI
07.2024 - Current
Laborer/Helper
PEC Construction Inc
12.2023 - 07.2024
Delivery Driver
Uber Eats
01.2022 - 12.2023
Warehouse Associate
Amazon
01.2019 - 01.2022
Team Member
Yogurtland
01.2018 - 01.2019
On Call Seasonal Sortation Associate
Amazon
06.2017 - 12.2017
Laborer/Helper
PEC Construction Inc
02.2016 - 01.2017
Associate Degree - Psychology
Pasadena City College
High School Diploma -
Orthopaedic Medical Magnet High School