Dennis Okeke
Beamsville,ON
Summary
Systematic Signal Receiving Centre Employee and Training Coordinator with nearly 6 years of experience in the Fire, Security Alarm, and Safety industry. As a hardworking Training Coordinator, I am well-versed in managing communication between trainers and participants, handling all support functions, as well as identifying areas of focus. I work closely with subject matter experts to create and implement highly effective goals and ideas for an organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SRC Client Services /Employee Training Coordinator
Fire Monitoring Of Canada
08.2018 - Current
- Taken measures to streamline processes aimed at improving the efficiency of managing client requests and inquiries.
- I am the initial point of contact for technical support, I have provided clients with prompt acknowledgement and resolution of their concerns. This has been accomplished through effective communication, which, in turn, has resulted in enhanced client satisfaction.
- Collaboration with various departments within our company, as well as different Police and Fire departments across Canada, to ensure the safety of our community.
- Maintained detailed records of completed training and evaluations for new employees.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Supported and trained over 10 staff members to achieve and maintain top client satisfaction.
- Used Excel to design training for all new employees and increase company retention and productivity rates.
Security Officer & Bylaw Enforcement Officer
Paladin Security & Garda World Security / CCC
07.2016 - 08.2018
- I am honoured to have been recognized by Garda World Canada for an outstanding performance. This recognition serves as a testament to my commitment to excellence and dedication to producing high-quality work.
- Monitoring of more than 200 rooms within a hospital facility via CCTV and constant patrols.
- Provision of exceptional customer service, which involved addressing any inquiries or concerns visitors may have had regarding facility safety or access control procedures.
- In the event of emergencies or disturbances, my response was swift and effective, with a priority placed on ensuring personnel safety while minimizing property damage or loss.
- Respond promptly to report violations and guide corrective actions. I can achieve this through diligent monitoring and enforcement of the city parking laws and regulations,
Education
Diploma - Community And Justice Services (Co-op)
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2018
Skills
- Decision-making capabilities
- Exceptional communication
- Time management expertise
- Training Program Development
- Multitasking proficiency
- Strong Organization
Certification
- TMA Level 1 Operator License
- Ontario G class driver's license
- First aid and CPR
- Ontario Security Guard license
- Work Health and Safety
Volunteer Experience
- Walk smart safety volunteer program
- Work health and safety team member for S&P data
Languages
English
Timeline
SRC Client Services /Employee Training Coordinator
Fire Monitoring Of Canada
08.2018 - Current
Security Officer & Bylaw Enforcement Officer
Paladin Security & Garda World Security / CCC
07.2016 - 08.2018
Diploma - Community And Justice Services (Co-op)
Mohawk College of Applied Arts And Technology
- TMA Level 1 Operator License
- Ontario G class driver's license
- First aid and CPR
- Ontario Security Guard license
- Work Health and Safety
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