Dennis Oca
Leduc,Alberta
Summary
Proactive community support worker with extensive experience in client and customer service. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and great at teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Support and Addiction Worker
Castlewood Care Homes ( Finished 240 hours Practicum)
Edmonton, AB
10.2021 - 01.2022
- Assisting with maintenance of good home environment for person-serve and staff
- Preparing food, Researching activities, cleaning
- Connect with developing helping relationship with individuals with complex and challenging behaviour's
- Work effectively as a team with individual and their support team to help achieve their goals
- Evaluating needs of clients: Act as an advocate for individuals when needed
- Completion of daily documentation
- Provide support and assist clients in the development of healthy living and social skills
- Participate in ongoing program development
Manufacturer
Aurora Cannabis Polaris
Nisku, AB
09.2020 - 12.2021
- Worked with raw materials to develop complete and commercially viable products.
Housekeeping Supervisor
Best Western Plus Edmonton Airport Hotel
Leduc, AB
09.2016 - 09.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Directed team of 20 personnel in busy hotel with 109 rooms.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
Housekeeping Room Attendant
Best Western Premier Denham Inn and Suites
Leduc, AB
03.2010 - 09.2016
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Kept building entryway glass clean and polished for professional presentation.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Line Cook
Opa Souvlaki of Greece
Edmonton, AB
03.2009 - 03.2010
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Hotel Houseman
Fairmont Chateau Lake Louise
Lake Louise, AB
09.2007 - 09.2009
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on-premises.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Education
Certificate - Community Support And Addiction Worker
Academy of Healthcare Services
Edmonton, AB06.2022
Bachelor of Science - Secondary Education
Saint Benedict College
Philippines03.1999
Associate of Arts - Computer Science
Dela Vida College
Philippines03.1994
Skills
- Empathy, Patience, Flexibility, Organizational Skills, Good Communication, ethics and Non-Judgemental, Documentation Skills, Team player, Problem-solving, Trust and Honesty
- Excellent in work Ethics, Food Safety Preparation
- Catheter Care Training
- Diabetic and Glucose monitoring
- Mechanical Lift
Certification
- Standard First Aid Oct. 08, 2021/24
- Basic Life Support Provider(CPR) Jan. 29, 2021/22
- Naloxone online training Sept. 19, 2021/22
- FOIP: Focus on Privacy Sept. 21, 2021
- Safe Medication Administration. April 06, 2021
- WHMIS May 14.2021
- Care West Supportive Pathways. Jan. 13, 2021
Timeline
Community Support and Addiction Worker
Castlewood Care Homes ( Finished 240 hours Practicum)
10.2021 - 01.2022
Manufacturer
Aurora Cannabis Polaris
09.2020 - 12.2021
Housekeeping Supervisor
Best Western Plus Edmonton Airport Hotel
09.2016 - 09.2019
Housekeeping Room Attendant
Best Western Premier Denham Inn and Suites
03.2010 - 09.2016
Line Cook
Opa Souvlaki of Greece
03.2009 - 03.2010
Hotel Houseman
Fairmont Chateau Lake Louise
09.2007 - 09.2009
Certificate - Community Support And Addiction Worker
Academy of Healthcare Services
Bachelor of Science - Secondary Education
Saint Benedict College
Associate of Arts - Computer Science
Dela Vida College
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