Dennis Ngare
Hamilton,ON
Summary
Accomplished Network Administrator with a proven track record at MTRH, enhancing network security and efficiency through expert management of system updates, disaster recovery, and virtualization technologies. Skilled in network troubleshooting and interpersonal communication, Spearheaded infrastructure projects to completion, significantly improving system performance and user satisfaction.
Overview
17
17
years of professional experience
Work History
Network Administrator
MTRH
01.2014 - 09.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system and day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
IT Support Engineer
MTRH
09.2010 - 12.2012
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
Computer Technician
Les Amis Associate
12.2006 - 08.2010
- Linked 20 computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture & Technolo
Juja, Kenya07.2006
Skills
- Network Troubleshooting
- System Administration
- Technical Support
- Router Configuration
- Network Security
- Server Management
- Firewall Management
- Network Security Management
- Virtualization Technologies
- Data backups
- Disaster Recovery
- Switch Configuration
- Data Center Management
- Storage Area Networks
- Interpersonal and written communication
Timeline
Network Administrator
MTRH
01.2014 - 09.2023
IT Support Engineer
MTRH
09.2010 - 12.2012
Computer Technician
Les Amis Associate
12.2006 - 08.2010
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture & Technolo
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