Summary
Overview
Work History
Education
Skills
GOLF/HOCKEY COACH FOR 20 YEARS/ DEPUTY MAYOR OF THREE RIVERS
Timeline
Generic

DENNIS A MURPHY

Petitcodiac,New Brunswick

Summary

Seasoned Service Manager bringing 15 years of service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

27
27
years of professional experience

Work History

SERVICE MANAGER

BURGESS TRANSPORTATION
05.1996 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Petitcodiac Regional School
Petitcodiac, NB
06.1989

Skills

  • Motivational Leadership
  • Project Management
  • Revenue Generation
  • Engine Rebuilds
  • Honest and Trustworthy
  • Verbal and Written Communication
  • Workflow Management

GOLF/HOCKEY COACH FOR 20 YEARS/ DEPUTY MAYOR OF THREE RIVERS

I HAVE BEEN AN ACTIVIVE GOLF MEMBER IN MY LOCAL CLUB FOR 45 YEARS AND ENJOY ORGANIZING EVENTS AND PLAYING. COACHED MINOR HOCKEY FOR 20 YEARS. FINISHED MY COACHING CAREER BEING AN ASSIST COACH WITH MTA UNIVERISTY LADIES TEAM. 

I HAVE BEEN A COUNCILLOR IN PETITCODIAC FOR 10 YEARS AND NOW REPRESENT THE NEW ENITY OF THREE RIVERS AS DEPUTY MAYOR. 

Timeline

SERVICE MANAGER

BURGESS TRANSPORTATION
05.1996 - Current

High School Diploma -

Petitcodiac Regional School

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DENNIS A MURPHY