Dennis Morris
Toronto,ON
Summary
Highly experienced Application Support and Infrastructure Support professional with over 15 years in Banking/Financial, Energy, IT, and Telecommunications sectors. Proven track record of reducing costs, improving operational efficiencies, and leading high-performing teams. Skilled in technical project delivery, application portfolio consulting, and production support management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Lead /Senior Application Consultant
Canadian Imperial Bank of Commerce
Toronto, Ontario
01.2008 - Current
Lead a 12-member team in Application Support, providing technical project delivery and consulting for production and UAT environments. Consistently improved production effectiveness and operational responsiveness.
- Technical lead for major bank-wide projects, staying within budget and scope.
- Created cost-saving solutions and accurate task completion timelines for business units.
- Led migration project for batch jobs from Autosys 4.5.1 to Autosys R11 Scheduler.
- Developed strategies for system integration and data transfer for internal and external systems.
- Managed cross-team technical issues and supported BA and DBA resources with data mapping and troubleshooting.
Change Manager/Team Leader
Direct Energy
Toronto, Ontario
02.2004 - 01.2008
First Incident Manager, responsible for implementing Incident and Change Management principles, improving IT Infrastructure Operations, and compliance.
- Developed key performance indicators for incident trend analysis and resolution.
- Audited and optimized Incident Management processes to enhance service delivery.
- Ensured compliance with change management guidelines, managing SLA impacts and approvals.
- Led 24/7 proactive and reactive support for mission-critical applications and hardware.
Education
Bachelor of Arts - Economic Geography
University of Windsor
Windsor, ONSkills
- Saved the business $160k by providing in-house support for application releases
- Reduced overtime budget by $78k by leveraging offshore resources
- Achieved $100k savings through cost-saving analysis that halted unnecessary offshore hiring
- Extensive experience with IBM Information Server and Netezza Database
- Led bank-wide projects including the MasterCard portfolio acquisition and Aeroplan conversion for TD Bank, maintaining 99% resource availability
Certification
- Unix Administration and Scripting
- BEA WebLogic Server 10.0/Advanced Admin
- CIBC Training: Autosys R11, System and Network Security
- ITIL's IT Service Management – Direct Energy
- SQL Server 2000, Cisco Certified Network Associate – Hi Tech Institute
Timeline
Technical Lead /Senior Application Consultant
Canadian Imperial Bank of Commerce
01.2008 - Current
Change Manager/Team Leader
Direct Energy
02.2004 - 01.2008
- Unix Administration and Scripting
- BEA WebLogic Server 10.0/Advanced Admin
- CIBC Training: Autosys R11, System and Network Security
- ITIL's IT Service Management – Direct Energy
- SQL Server 2000, Cisco Certified Network Associate – Hi Tech Institute
Bachelor of Arts - Economic Geography
University of Windsor
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