Dennis Morales
New Westminster,BC
Summary
Developed strong collaborative and multitasking skills in a fast-paced environment, ensuring efficient handling of various tasks. Transitioning into a new field focusing on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive settings.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Sales Area Associate
Nissan
- Planned and executed sales strategies to achieve and exceed company goals
- Assisted customers in identifying and selecting vehicles that matched their needs and preferences
- Conducted follow-ups with potential leads to ensure satisfaction and encourage future business
Team Leader
Glory Juice Company
- Oversaw daily shift operations, sales performance, and guest experience in the absence of management
- Played a key role in preparing food and beverages, maintaining cleanliness, and ensuring smooth store operations
- Assisted with supervisory and administrative tasks, including training new team members
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Host/Server
Mahony Tavern
- Provided outstanding customer service by taking orders, serving food and beverages, and resolving guest inquiries promptly and professionally
- Handled cash and card payments while ensuring accurate billing and register balancing
- Supported team members during high-volume periods by delivering efficient multitasking and maintaining a friendly atmosphere
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
Tap & Barrel
01.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Costumer Service -
Cornerstone College
Vancouver, BCDigital Marketing - Customer Service
ALEXANDER COLLEGE
Bachelor of Public Relations -
UNIDEP
Mexico Skills
- Effective Customer Service
- Sales expertise
- Problem-solving
- Adaptability
- Multitasking
- Time management
- Customer service
- Attention to detail
- Computer skills
- Leadership qualities
- Management support
Languages
English
Spanish
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Server
Tap & Barrel
01.2022 - 03.2023
Sales Area Associate
Nissan
Team Leader
Glory Juice Company
Host/Server
Mahony Tavern
Costumer Service -
Cornerstone College
Digital Marketing - Customer Service
ALEXANDER COLLEGE
Bachelor of Public Relations -
UNIDEP
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