Dennis Kuntorovskiy
Los Angeles
Summary
Motivated Business Management student pursuing a business or marketing-focused role where strong communication, operational support, and customer engagement skills can contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Operations Assistant
Independent Business Operations
01.2024 - Current
- Verified work aligned with service levels agreed and client requirements.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Researched, analyzed, and projected market data for potential markets.
- Enhanced customer experience using all omnichannel offerings.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Customer Relations Assistant
Independent Customer Relations
02.2022 - 02.2023
- Conducted research, identified solutions, and responded to customers within outlined service level agreements.
- Investigated and responded to Better Business Bureau and attorney general inquiries.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Maintained, tracked, and trended data for monthly reporting.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - General Studies
Santa Monica College
Santa Monica, CA05-2014
Skills
- Recruitment support
- Business analytics
- Sales support
- Procedure implementation
- Business & Professional Communication
- Customer Relations
- Marketing Fundamentals
- Presentation Development
- Time Management & Organization
- Presentation development
- Marketing assistance
- Document preparation
- Payroll administration
- Operations management
- Database updates
- Contract negotiation
Accomplishments
- Improved customer response time by organizing communication and scheduling processes
- Assisted in coordinating outreach efforts that increased customer engagement and repeat inquiries
- Maintained accurate records and documentation to support smooth daily operations
- Supported basic marketing and promotional activities through written communication and follow-ups
- Contributed to positive customer feedback by addressing questions clearly and professionally
Certification
- Google Digital Marketing & E-Commerce — In Progress
- Marketing Foundations, LinkedIn Learning
- Business Communication Foundations, LinkedIn Learning
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Spanish
Full Professional
Timeline
Business Operations Assistant
Independent Business Operations
01.2024 - Current
Customer Relations Assistant
Independent Customer Relations
02.2022 - 02.2023
Associate of Arts - General Studies
Santa Monica College