DENNIS JACOB
Toronto,Ontario
Summary
Flexible Customer Service Representative offering 4+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
7
7
years of professional experience
Work History
Call Center Representative/Collections Agent
RBC
Mississauga
11.2022 - Current
- Organized database of calls, generating comprehensive record of 24,000+ calls.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Debt Counsellor
Total Credit Recovery
Toronto, Canada
05.2019 - 09.2022
- Contact customers via telephone to arrange online debit/credit card payments for past due accounts
- Assist clients by proposing solutions to address financial objectives such as debt management
- Research and evaluate consumer's financial status, credit and ability to repay loans
- Arrange payments and cure accounts to avoid account restrictions
- Assist customers with internal Hardship Programs to help with financial hardships
- Follow regulations and guidelines as per provisional, federal legislation and client specific directives
Security Guard
Fusion supermarket
Toronto, Ontario
03.2017 - 09.2018
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Education
Post Graduate Diploma holder - Logistics And Supply Chain Management
Lambton Collège
Toronto, ON08.2018
Bachelor of Commerce - Commerce
Mahatma Gandhi University
03.2016
Skills
- Highly Proficient in MS office (Word,Excel & outlook)
- Inbound and Outbound Calling
- Good Interpersonal skill
- Multitasking ability
- Client Engagement, Outstanding communication skills in written and verbal form over multiple languages
- Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality
Timeline
Call Center Representative/Collections Agent
RBC
11.2022 - Current
Debt Counsellor
Total Credit Recovery
05.2019 - 09.2022
Security Guard
Fusion supermarket
03.2017 - 09.2018
Post Graduate Diploma holder - Logistics And Supply Chain Management
Lambton Collège
Bachelor of Commerce - Commerce
Mahatma Gandhi University
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