Dennis Jackson
Summary
Experienced and results-driven professional with a proven track record in logistics, warehousing, and haulage operations. Adept at leading teams, optimizing processes, and ensuring efficient operations in high-pressure environments. Equipped with strong leadership, problem-solving, and communication skills, complemented by a hands-on approach to operational excellence.
Knowledgeable Lead hand in warehouse operations with a history of overseeing team operations and ensuring project timelines are met. Consistently streamlined workflows and improved team efficiency through strategic planning and effective resource allocation. Demonstrated strong leadership and problem-solving skills to maintain high standards of safety and quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Hand – Logistics & General Warehouse Operations
Coca-Cola
05.2022 - Current
- Supervise warehouse operations, ensuring compliance with company policies and safety standards
- Coordinate receipt and shipment of goods, including loading and unloading using forklifts
- Optimize warehouse layouts to improve space utilization and efficiency
- Manage inventory control, conduct weekly stock checks, and reconcile discrepancies
- Collaborate with sales teams, transport companies, and suppliers for smooth operations
- Train and mentor team members to improve productivity and adherence to procedures
- Build 20 sales orders/ order picking for delivery to customers.
- Experience in barcode guns and RF scanners
- Collaborate with logistics partners to optimize the supply chain and minimize disruptions.
- Track key performance indicators (KPIs) and prepare regular reports for senior management.
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Adhered to industry safety protocols and enforced team member compliance.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Reduced downtime by maintaining equipment and troubleshooting issues as they arose.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Managed inventory control, reducing waste and improving resource allocation.
- Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.
- Adapted quickly to changing priorities, ensuring seamless transitions between tasks without compromising deadlines or quality standards.
- Fostered open lines of communication within the team using regular feedback sessions, promoting collaboration and preventing misunderstandings.
- Streamlined daily operations by delegating tasks based on individual strengths, maximizing team performance results.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to high productivity levels.
- Assisted in developing production schedules for efficient resource management and timely deliveries of finished products.
- Contributed to employee performance review meetings and disciplinary actions.
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Communicated with management and team members to resolve obstacles and complete projects.
- Bolstered workplace morale through positive reinforcement techniques, resulting in improved teamwork dynamics.
- Collaborated with cross-functional teams for successful project completion, strengthening interdepartmental relationships.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assembled pallets and crates for secure transportation of materials.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Retail Sales Representative
Purolator Canada
09.2021 - 04.2022
- Delivered exceptional customer service by addressing inquiries and resolving shipment issues
- Monitored and updated shipment tracking systems for accuracy and timeliness
- Coordinated with internal teams to enhance service delivery and operational efficiency
- Promoted corporate products and services through upselling and cross-selling initiatives
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Utilized persuasive communication skills to encourage undecided customers toward making informed shipping decision.
- Generated brand awareness and positive product impressions to increase sales.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Fostered a culture of teamwork among colleagues through open communication channels and collaborative problem solving.
- Greeted customers and provided outstanding customer service.
Merchandiser (Part-Time)
Coca-Cola Canada
10.2021 - 05.2022
- Maintained stock levels and managed product displays to enhance brand visibility
- Ensured proper product rotation and monitored availability in retail locations
- Communicated effectively with store management and customers to resolve issues
- Contributed to sales growth by promoting brand awareness and ensuring high-quality merchandising standards
Sales Associate
Home DEPOT
05.2021 - 08.2021
- Interact with customers to determine the specific expertise needed
- Ability to multitask across various departments when needed
- Describe the features and benefits of various products
- Explains the steps needed to complete certain projects and products needed
- Maintain in-stock areas of assigned areas
- Pick, organize, and verify orders for the delivery pick up
- Utilize computer terminals & portable phones to check inventory, look up orders, and notify customers when products are ready for pick up
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
CEO & Operations Manager
Road-Icons Logistics Limited
07.2015 - 12.2020
- Managed daily logistics operations, including fleet management of 15 vehicles and 15 staff members
- Planned and optimized shipment routes, ensuring timely delivery of goods
- Maintained compliance with regulatory requirements and implemented safety protocols
- Increased operational efficiency by introducing innovative processes and workflow improvements
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Optimized supply chain operations for efficiency, leveraging technology to reduce lead times and costs.
Branch Manager
BGL Securities Ltd.
09.2010 - 06.2015
- Led branch operations, overseeing sales, client relationship management, and team development
- Prepared and monitored annual budgets, ensuring financial and operational targets were met
- Provided strategic guidance to staff, driving aggressive sales and achieving business growth
Education
Supply Chain & Logistics Management Diploma -
CDI College
Calgary, AB09.2022
Bachelor of Arts - Communication Arts
University of Uyo
NigeriaSkills
- Leadership & Team Management
- Logistics & Warehousing
- Process Optimization
- Customer Relationship Management
- Workplace ethics
- Regulatory compliance
- Problem-solving
- Complex Problem-solving
- Attention to detail
- Verbal and written communication
- Daily workflow improvement
- Analytical thinking
- Deadline management
Accomplishments
- Reduced transportation costs by 15% through strategic vendor negotiation and effective contract management.
- improved delivery timelines by 20% after optimizing routes using SAP.
- Supervised a team of 7 staff members.
Certification
- Certified Forklift Operator
- Order picket lift Certification
- Workplace Safety and Health Training
- Drivers license Class5
- Emergency First Aid
- Workplace Bullying and harassment
- Certification in Microsoft office
Languages
English
Professional Working
Timeline
Lead Hand – Logistics & General Warehouse Operations
Coca-Cola
05.2022 - Current
Merchandiser (Part-Time)
Coca-Cola Canada
10.2021 - 05.2022
Retail Sales Representative
Purolator Canada
09.2021 - 04.2022
Sales Associate
Home DEPOT
05.2021 - 08.2021
CEO & Operations Manager
Road-Icons Logistics Limited
07.2015 - 12.2020
Branch Manager
BGL Securities Ltd.
09.2010 - 06.2015
Supply Chain & Logistics Management Diploma -
CDI College
Bachelor of Arts - Communication Arts
University of Uyo
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