Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dennis DeGuzman

Irvine

Summary

Dynamic and self-motivated work-study student eager to leverage academic knowledge and hands-on experience in a professional setting. Proven ability to listen attentively and execute a variety of tasks that ensure seamless operations, complemented by strong organizational skills. Energetic intern adept at managing clerical responsibilities which includes supply stocking, while consistently delivering high-quality assistance with exceptional accuracy. Committed to pursuing entry-level opportunities that foster skill development and contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Educator

Lululemon
06.2023 - Current
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

General Merchandise Stocker

Target
06.2022 - 06.2023
  • Updated product labels to reflect accurate pricing.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Replenished items to maintain stock availability.
  • Faced products on shelves and displays to meet company policies.
  • Lifted materials of varied weights on regular basis.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Intern

Venture Heat
08.2019 - 01.2020
  • Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.
  • Answered phone calls and emails and assisted with other clerical duties.
  • Took meeting minutes, documenting vital information for team reference.
  • Proofread and edited documentation to alleviate errors prior to distribution.
  • Collaborated with team members to grow contributions through diligent focus and attention to detail.
  • Responded quickly to questions and inquiries via phone and email.
  • Took inventory and assisted in distributing products for shipping.

Food Runner

Rubys Diner Inc
05.2017 - 02.2019
  • Memorized dining room floor plans and understood seat number system.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Assisted servers to optimize guest dining experience.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.

Education

High School Diploma -

Irvine Valley College
Irvine, CA

Skills

  • Research
  • Energetic and Outgoing
  • Punctual and Reliable
  • Positive Attitude
  • Customer Service
  • Willing to Learn
  • Friendly and Personable
  • Flexible Schedule
  • Multitasking and Organization
  • Attention to Detail
  • Fast Learner
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Dependable and Reliable
  • Self-Motivated
  • Experience in Leadership
  • Interpersonal and Social Skills
  • Team Collaboration
  • Backroom organization
  • Policy and procedure adherence
  • Returns and exchanges
  • Customer needs assessment
  • Relationship Building
  • Stocking and receiving
  • Phone etiquette
  • Product knowledge
  • Point of sale systems
  • Cash handling

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Educator

Lululemon
06.2023 - Current

General Merchandise Stocker

Target
06.2022 - 06.2023

Intern

Venture Heat
08.2019 - 01.2020

Food Runner

Rubys Diner Inc
05.2017 - 02.2019

High School Diploma -

Irvine Valley College

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Dennis DeGuzman