Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dennis Davies

Outer Cove,NL

Summary

Accomplished executive leader with over 20+ years of progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Excellent reputation for resolving problems and improving customer satisfaction. Proficient in maintaining an upbeat and positive demeanor in high-stress situations. Passionate leader, fast learner, eager to learn new processes and techniques to enhance individual and team productivity. Proven track record in driving revenue within a multi-million-dollar business. Ready for challenges and focused on meeting future demands.


Overview

20
20
years of professional experience

Work History

Chief Operating Officer

Kingsway Living
St. John's, NL
07.2020 - 11.2022
  • Leveraged solid expertise in all facets of operations with demonstrated success developing and executing strategies to drive company alignment, standardization, and process improvements.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Developed quarterly business plans to evaluate revenue and cost projections.
  • Evaluated product and service by analyzing and interpreting data and metrics to make informed decisions and closely monitored costs to scale to produce positive cash flow.
  • Negotiated and drafted contracts with business partners, clients and vendors, saving company over $157,000 annually.
  • Achieved budgeted multi-million-dollar top line revenues to ensure long term business stability.
  • Transformed business strategies into actionable policies that resulted in improved quality care, employee engagement, customer experience, maximized bottom-line savings, and retained governing compliances.
  • Developed culture of excellence by redefining corporate vision, cultivating strong community relationships, and bridging gaps in communication between corporate and general managers.
  • In 2022, opened company's most prominent, flagship property with over 82,000-square-feet of quality living in Paradise, NL.

Company Website: www.kingswayliving.ca

Area General Manager

Sheraton Hotel Newfoundland | Delta Hotels St. John's Conference Centre, Westmont Hospitality
St. John's, NL
05.2018 - 07.2020
  • Oversaw successful operation of group of premium hotels within Marriott International portfolio, Sheraton Hotel Newfoundland and Delta Hotels St. John's Conference Centre.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Proven expertise in executing robust strategies, managing large budgets, and improving processes that resulted in reduced costs, higher quality, and greater yield.
  • Served instrumental role in organizational transformation and implementation in successful large-scale hotel renovations 2019 and 2020.
  • Negotiated collective bargaining agreement, achieved acceptable and sustainable solutions to workplace and collective agreement disputes.

Company Website: www.marriott.com/en-us/hotels/yytds-delta-hotels-st-johns-conference-centre/overview/

Company Website: www.marriott.com/en-us/hotels/yytsi-sheraton-hotel-newfoundland

General Manager

Sheraton Hotel Newfoundland
St. John's, NL
02.2017 - 07.2020
  • Drove year-over-year business growth and gross profit by 11% while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Managed budget implementations, employee evaluations and contract details.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Led Sheraton Hotel Newfoundland through biggest hotel integration in history of hospitality industry.

Company Website: www.marriott.com/en-us/hotels/yytsi-sheraton-hotel-newfoundland/overview/

General Manager

Mount Peyton Resort & Conference Centre
Grand Falls-Windsor, NL
02.2016 - 02.2017
  • Directed successful operation of multi-venue full service 149 room hotel.
  • Managed major infrastructure and CAPEX projects.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Company Website: www.mountpeyton.ca

Director of Food & Beverage

Clovelly St. John's
St. John's, NL
10.2013 - 10.2015
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied innovative menu engineering and beverage inventory control methods to achieve optimal quality assurance and financial controls to minimize theft and loss risks, continuously maintaining accurate accounts.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced business productivity by training 30+ team members on best practices and protocols.

Company Website: www.clovelly.ca

Regional Director

Preston's Restaurants, Coast Hotels | Coast Coal Harbour Hotel
Vancouver, BC
11.2009 - 10.2013
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Pro-opened hotel two weeks before 2010 Vancouver Olympics.
  • Promoted to Hotel Food & Beverage Director and Regional Director of Brand Development for Prestons' restaurants.
  • Exceptionally proficient in organizational leadership, strategic planning, training & development.
  • Achieved 99% employee satisfaction rating by creating high-quality work environment as measured through employee satisfaction ratings.
  • Attended weekly meetings to discuss and optimize strategies.

Company Website: www.coasthotels.com/hotels/bc/vancouver/coast-coal-harbour-hotel/

Company Website: www.prestonsrestaurant.ca/vancouver/

Banquet Manager

Renaissance Harbourfront Hotel
Vancouver, BC
06.2007 - 11.2009
  • Oversaw day-to-day operations of 30,000 sq ft conference venue space.
  • Awarded “Hotel Leader of Year” and "Hotel Leader of Quarter" for exemplary service and outstanding performance.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Increased employee satisfaction 25% by creating positive work environment utilizing effective leadership and effective labor relations skills.
  • Improved overall guest satisfaction and intent to return by 8% during major hotel renovation.

Company Website: www.pinnacleharbourfronthotel.com/business-events.html

Education

BBA - Hospitality Management

VCC
Vancouver, BC
01.2012 - 09.2013

Skills

Business Operationsundefined

Additional Information

Professional References


Salim Mukadam

Senior Vice President, Westmont Hospitality Group

Salim.Mukadam@whg.com

(416) 458-8027


Tracy MacDonald

Board Chair for the CRNNL

Tracy4md@gmail.com

(709) 572-2908


Heather McKinnon

Area General Manager Westmont Hospitality Group

Heather.mckinnon@whg.com

(709) 691-1413

Timeline

Chief Operating Officer

Kingsway Living
07.2020 - 11.2022

Area General Manager

Sheraton Hotel Newfoundland | Delta Hotels St. John's Conference Centre, Westmont Hospitality
05.2018 - 07.2020

General Manager

Sheraton Hotel Newfoundland
02.2017 - 07.2020

General Manager

Mount Peyton Resort & Conference Centre
02.2016 - 02.2017

Director of Food & Beverage

Clovelly St. John's
10.2013 - 10.2015

BBA - Hospitality Management

VCC
01.2012 - 09.2013

Regional Director

Preston's Restaurants, Coast Hotels | Coast Coal Harbour Hotel
11.2009 - 10.2013

Banquet Manager

Renaissance Harbourfront Hotel
06.2007 - 11.2009
Dennis Davies