Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dennis Davies

Outer Cove,NL

Summary

Accomplished executive leader with over 20+ years of progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Excellent reputation for resolving problems and improving customer satisfaction. Proficient in maintaining an upbeat and positive demeanor in high-stress situations. Passionate leader, fast learner, eager to learn new processes and techniques to enhance individual and team productivity. Proven track record in driving revenue within a multi-million-dollar business. Ready for challenges and focused on meeting future demands.

Overview

20
20
years of professional experience

Work History

Chief Operating Officer

Kingsway Living
St. John's, NL
07.2020 - 11.2022
  • Leveraged solid expertise in all facets of operations with demonstrated success developing and executing strategies to drive company alignment, standardization, and process improvements.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Developed quarterly business plans to evaluate revenue and cost projections.
  • Evaluated product and service by analyzing and interpreting data and metrics to make informed decisions and closely monitored costs to scale to produce positive cash flow.
  • Negotiated and drafted contracts with business partners, clients and vendors, saving company over $157,000 annually.
  • Achieved budgeted multi-million-dollar top line revenues to ensure long term business stability.
  • Transformed business strategies into actionable policies that resulted in improved quality care, employee engagement, customer experience, maximized bottom-line savings, and retained governing compliances.
  • Developed culture of excellence by redefining corporate vision, cultivating strong community relationships, and bridging gaps in communication between corporate and general managers.
  • In 2022, opened company's most prominent, flagship property with over 82,000-square-feet of quality living in Paradise, NL.

Company Website: www.kingswayliving.ca

Area General Manager

Sheraton Hotel Newfoundland | Delta Hotels St. John's Conference Centre, Westmont Hospitality
St. John's, NL
05.2018 - 07.2020
  • Oversaw successful operation of group of premium hotels within Marriott International portfolio, Sheraton Hotel Newfoundland and Delta Hotels St. John's Conference Centre.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Proven expertise in executing robust strategies, managing large budgets, and improving processes that resulted in reduced costs, higher quality, and greater yield.
  • Served instrumental role in organizational transformation and implementation in successful large-scale hotel renovations 2019 and 2020.
  • Negotiated collective bargaining agreement, achieved acceptable and sustainable solutions to workplace and collective agreement disputes.

Company Website: www.marriott.com/en-us/hotels/yytds-delta-hotels-st-johns-conference-centre/overview/

Company Website: www.marriott.com/en-us/hotels/yytsi-sheraton-hotel-newfoundland

General Manager

Sheraton Hotel Newfoundland
St. John's, NL
02.2017 - 07.2020
  • Drove year-over-year business growth and gross profit by 11% while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Managed budget implementations, employee evaluations and contract details.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Led Sheraton Hotel Newfoundland through biggest hotel integration in history of hospitality industry.

Company Website: www.marriott.com/en-us/hotels/yytsi-sheraton-hotel-newfoundland/overview/

General Manager

Mount Peyton Resort & Conference Centre
Grand Falls-Windsor, NL
02.2016 - 02.2017
  • Directed successful operation of multi-venue full service 149 room hotel.
  • Managed major infrastructure and CAPEX projects.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Company Website: www.mountpeyton.ca

Director of Food & Beverage

Clovelly St. John's
St. John's, NL
10.2013 - 10.2015
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied innovative menu engineering and beverage inventory control methods to achieve optimal quality assurance and financial controls to minimize theft and loss risks, continuously maintaining accurate accounts.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced business productivity by training 30+ team members on best practices and protocols.

Company Website: www.clovelly.ca

Regional Director

Preston's Restaurants, Coast Hotels | Coast Coal Harbour Hotel
Vancouver, BC
11.2009 - 10.2013
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Pro-opened hotel two weeks before 2010 Vancouver Olympics.
  • Promoted to Hotel Food & Beverage Director and Regional Director of Brand Development for Prestons' restaurants.
  • Exceptionally proficient in organizational leadership, strategic planning, training & development.
  • Achieved 99% employee satisfaction rating by creating high-quality work environment as measured through employee satisfaction ratings.
  • Attended weekly meetings to discuss and optimize strategies.

Company Website: www.coasthotels.com/hotels/bc/vancouver/coast-coal-harbour-hotel/

Company Website: www.prestonsrestaurant.ca/vancouver/

Banquet Manager

Renaissance Harbourfront Hotel
Vancouver, BC
06.2007 - 11.2009
  • Oversaw day-to-day operations of 30,000 sq ft conference venue space.
  • Awarded “Hotel Leader of Year” and "Hotel Leader of Quarter" for exemplary service and outstanding performance.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Increased employee satisfaction 25% by creating positive work environment utilizing effective leadership and effective labor relations skills.
  • Improved overall guest satisfaction and intent to return by 8% during major hotel renovation.

Company Website: www.pinnacleharbourfronthotel.com/business-events.html

Education

BBA - Hospitality Management

VCC
Vancouver, BC
01.2012 - 09.2013

Skills

Business Operations

Business Administration

Operations Oversight

Labour Relations

Training and Development

Planning and Execution

Human Resources

Personnel Development

Business Planning

Strategic Planning

Additional Information

Professional References

Salim Mukadam

Senior Vice President, Westmont Hospitality Group

Salim.Mukadam@whg.com

(416) 458-8027

Tracy MacDonald

Board Chair for the CRNNL

Tracy4md@gmail.com

(709) 572-2908

Heather McKinnon

Area General Manager Westmont Hospitality Group

Heather.mckinnon@whg.com

(709) 691-1413

Timeline

Chief Operating Officer

Kingsway Living
07.2020 - 11.2022

Area General Manager

Sheraton Hotel Newfoundland | Delta Hotels St. John's Conference Centre, Westmont Hospitality
05.2018 - 07.2020

General Manager

Sheraton Hotel Newfoundland
02.2017 - 07.2020

General Manager

Mount Peyton Resort & Conference Centre
02.2016 - 02.2017

Director of Food & Beverage

Clovelly St. John's
10.2013 - 10.2015

BBA - Hospitality Management

VCC
01.2012 - 09.2013

Regional Director

Preston's Restaurants, Coast Hotels | Coast Coal Harbour Hotel
11.2009 - 10.2013

Banquet Manager

Renaissance Harbourfront Hotel
06.2007 - 11.2009
Dennis Davies