Dennis Countiss
Long Beach
Summary
Dynamic healthcare professional with extensive experience at the US Navy, excelling in operational management and training. Proven track record in enhancing patient satisfaction through effective communication and compliance oversight. Skilled in fracture management and casting, with a commitment to continuous improvement and team development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Orthopedic Urgent Care Clinic Supervisor
US Navy
11.2023 - 08.2024
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations of 7-person clinic supporting approximately 175 patients per week.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Orthopedic Technician
US Navy
04.2019 - 08.2024
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Prepared and passed instruments, sutures and supplies needed in operative procedure and maintained correct count.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Constructed or received casts or impressions of patients' torsos or limbs for use as cutting and fabrication patterns.
- Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
Orthopedic Surgical Sports Clinic Coordinator
US Navy
09.2021 - 11.2023
- Helped front desk staff register and process patients.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Bachelor of Science - Professional Studies
University of Maryland Global Campus
Hyattsville, MD05-2023
Skills
- Training and mentoring
- Compliance oversight
- Operational management
- Appointment scheduling
- Post operative care
- Fracture management
- Casting
- Anatomy
Certification
- RMA - Registered Medical Assistant
Timeline
Orthopedic Urgent Care Clinic Supervisor
US Navy
11.2023 - 08.2024
Orthopedic Surgical Sports Clinic Coordinator
US Navy
09.2021 - 11.2023
Orthopedic Technician
US Navy
04.2019 - 08.2024
Bachelor of Science - Professional Studies
University of Maryland Global Campus
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