Dennis Consalvi
Corona
Summary
Collaborative leader with dedication to partnering with coworkers to promote an empowering work culture and exceptional customer service. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Accomplished Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Looking to further my career by providing great service with the chance to give back and support others. The ideal opportunity would give me the chance to continue to grow and learn as part of a team.
Overview
20
20
years of professional experience
Work History
Territory Manager
Madison Reed
02.2019 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Helped customers complete purchases, locate items, and join reward programs.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Onboarded new employees with training and new hire documentation.
- Resolved customer complaints in professional and timely manner.
Cosmetic Counter Manager
Nordstrom
01.2014 - 09.2018
- To monitor the business analyze results and recognize areas of opportunity maintaining Nordstrom standards at all times
- Ensure all administration is completed accurately and deadlines met together with managing a fully balanced stock file
- Gain commitment to all performance standards and goals from all Advisors and review daily, weekly and monthly performance
- Manage the development of all Advisors to ensure the highest level of customer service that will result in increased productivity
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Introduced higher standards for customer service and increased efficiency
- Organized sale events and created eye-catching product displays to attract customers to Aveda counter.
- Organized and detail-oriented with a strong work ethic
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Experience Manager
Ulta Beauty
01.2011 - 01.2013
- Provided excellent customer service to all clientele as well as leadership to the entire salon staff
- Responsible for scheduling all stylists and assistants to meet weekly/hourly budgets
- Maintained the retail floor as well as inventory of all salon/store supplies
- Extensive trainings in lost prevention, and training staff on store operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities
- Engaged, educated and befriended customers to deliver amazing shopping experience
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
Entertainment Cast Member
Disneyland Resort
01.2005 - 07.2011
- Rehearsed and performed in various shows, parades and cavalcades throughout the Disney Resort
- As part of the Entertainment was also given the opportunity to travel and train in numerous departments and special events throughout Southern California
- Always being expected to uphold the Disney standards, excelled in learning valuable customer service skills as well as being part of a successful team.
- Maintained and respected the Disney Look
- Learned scripts to understand characters' relationships and develop role interpretations.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Education
Bachelor of Arts - Education
National University
Costa Mesa, CA06.2024
Cosmetology -
Paul Mitchell
Costa Mesa, CA01.2010
Villa Park High School
Villa Park, CA06.2007
Skills
- Time Management
- Excellence In Customer Service
- Social Commitment
- Organization
- Hard Work Ethic
- Communication
- Team Building
- Leadership
- Peer Mentoring/Training
- Business development and planning
- Product and service expertise
- Leadership
Timeline
Territory Manager
Madison Reed
02.2019 - Current
Cosmetic Counter Manager
Nordstrom
01.2014 - 09.2018
Experience Manager
Ulta Beauty
01.2011 - 01.2013
Entertainment Cast Member
Disneyland Resort
01.2005 - 07.2011
Bachelor of Arts - Education
National University
Cosmetology -
Paul Mitchell
Villa Park High School
Similar Profiles
Emily HauslerEmily Hausler
Colorist at Madison reedColorist at Madison reed
Indelisa DiazIndelisa Diaz
General Manager at Madison ReedGeneral Manager at Madison Reed
Carley SessomCarley Sessom
General Manager at Madison ReedGeneral Manager at Madison Reed