Dennis Conlu

•Oversaw all aspects of store operations, including inventory control, scheduling, asset protection, and P&L performance.

•Drove operational KPIs and reduced shrink through enhanced process compliance and accountability.

•Coached and developed department supervisors and associates to elevate performance and engagement.

•Trained team in store excellence for Top stock organization, Inventory capture rate and managing inventory stock to drive sales

•Assisted various Quarterly District Business Walks

•Managed the Front End to exceed metrics for cashier performance, Oversees cash office, and customer service desk

•Oversees PUIS (Pick up in store) to manage rate of turns, Cancellations and growth opportunities

•Managed Overnight Team performance to exceed expectations in unload and pack out metrics

•Managed Back end team to execute seamless operations for : Deliveries, Receiving standards, Power Equipment, Bullpen

•Currently captaining Training for the Whole store with a 30 percent Growth in Lowe's U engagement

•Led sales for Appliances, Cabinets, Flooring, Decor and Millwork departments, driving revenue through solution-based selling and team training.

•42% Comp on Lead generation in my first year and a 10% growth to Comp in my last year

•Found Solutions to Complex Customer Issues to prevent loss

•Launched a "Gold Pin" Custom design to award Quarterly top performing Specialists

•Led the Region in Sales for 1st half performance in 2023

•Achieved top 3 in the Region for Specialty Performance

•Teamed up with IHSS to drive the lead generation program

•Coordinated District Specialty Trainings at Store 2211 for PK's from: Vendors, New Company Roll outs initiatives

•Assisted various Quarterly District Business Walks

•Assisted in the Launch of Lowes Innovation Lab's Launch of the Apple Vision PRO Cabinet Design tool to help promote Cabinet installations

•Completed my tenure as a Specialty ASM with a best in district Vs Plan in Specialty Sales and Vs Plan for installation

•Trained Whole store in IMS to recover sales, grow sales and support vendors

•Executed SMART Customer Service with Goals set for Specialists and Department Supervisors

•Teamed up with installation Vendors to ensure a seamless customer experience to promote loyalty

•Coached, Trained and Supported Sales Specialists to meet: SPH, Pipeline Generation and Credit

•Collaborated with PRO to help grow the contractor side of the business.

• Retrained Sales associates for Appliances, Cabinets, Flooring, Decor and Millwork departments, driving revenue through growth in Specialty.

•Consistently increased Credit goal from a -60% plan to exceed plan in my 6 month tenure

•On boarded IHSS to grow the IHSS business from the ground up and bringing in instant growth with Store support from Lead Generation

•Trained Whole store in IMS to recover sales, grow sales and support vendors

•Executed SMART Customer Service with Goals set for Specialists and Department Supervisors

•Teamed up with installation Vendors to ensure a seamless customer experience to promote loyalty

•Coached, Trained and Supported Sales Specialists to meet: SPH, Pipeline Generation and Credit

•Collaborated with PRO to help grow the contractor side of the business.

• Led sales for Appliances, Cabinets, Flooring, Decor and Millwork departments, driving revenue through solution-based selling and team training.

•Consistently exceeded sales goals by building customer-centric strategies and mentoring sales specialists.

•Executed SMART Customer Service with Goals set for Specialists and Department Supervisors

•Teamed up with installation Vendors to ensure a seamless customer experience to promote loyalty

•Coached, Trained and Supported Sales Specialists to meet: SPH, Pipeline Generation and Credit

•Collaborated with PRO to help grow the contractor side of the business.

• Assisted in the recruitment, hiring, and onboarding of new

team members, fostering a productive work environment.

•Managed visual merchandising execution, seasonal resets, and in-stock strategies for a $50M+ store.

•Improved customer satisfaction by optimizing floor layouts and product accessibility.

•Executed SMART Customer service standards

•Managed inventory to ensure growth to all PRO driven departments (Electrical, Plumbing, Tools and Hardware)

•Led a team of 15 associates on: Training and Cross-training, Product Knowledge, Operation Efficiency, Sale performance

•Partnered with replenishment teams to ensure accurate inventory levels and reduce out-of-stocks.

• Oversaw end-to-end operations for event-based radio communications, including equipment logistics, setup, frequency coordination, and technical troubleshooting for high-profile sporting and entertainment events.
  
  •Led a team of 5 to Service the Greater-bay area then branched out to Nation Side service
  
  •Managed frequency allocation and FCC compliance, ensuring seamless, interference-free communication across multi-agency teams and event partners.
  
  •Served as primary account manager for multiple professional sports teams, delivering tailored communication solutions and maintaining long-term client relationships.
  
  •Lead training workshops for newer onboarded clients to ensure Product Knowledge and On-site Trouble Shooting
  
  •Developed and executed strategic communication plans for events with 10,000+ attendees, optimizing team workflows and ensuring uninterrupted radio connectivity.
  
  •Led P&L management for Lost and damaged product with a 75% growth in the first year for monetary recuperation
  
  •Trained and supervised field technicians and support staff, implementing SOPs to streamline deployment and retrieval of radio assets under tight timelines.
  
  •Collaborated cross-functionally with event producers, venue operations, and public safety teams to align radio systems with event objectives and safety protocols.