Dennis Clark
Los Angeles
Summary
Accomplished and results-driven Tour Operations Manager specializing in tour logistics, with extensive experience in sales, contract negotiation, and budget management. Excels at communication, problem-solving, and adaptability, ensuring seamless operations to enhance company success. Specializes in strategic planning, customer relations, and risk management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Tour Operations Manager
Eighth Floor Productions
West Hollywood
01.2008 - Current
- Provides tour support for a five-time Grammy Award-winning artist by negotiating contracts with partners, vendors, and suppliers for tour packages.
- Assists with marketing and public relations alongside promoters, domestically and internationally, for all productions.
- Creates and issues itinerary(s) to touring staff with detailed dates, flights, transportation, lodging, contacts, and venues.
- Provides assistance with customs, currency exchange and language translation for international trips.
- Troubleshooting for traveling, scheduling, merchandising, and technological challenges.
- Interpersonal conflict resolution and budget reconciliation.
Client Sales and Services Representative
LegalZoom
Los Angeles
01.2007 - 01.2008
- Assisted clients in the formation of their Corporation, Limited Liability Company, Limited Partnership, and/or DBA in all 50 U.S. states via telephone and email.
- Conferred with the IRS, the Employment Development Department, and the Franchise Tax Board to ensure local and governmental compliance for client entrepreneurial enterprises.
- Spearheaded the internal research team by auditing customer accounts to identify legal discrepancies and develop solutions.
- Supported LegalZoom production fulfillment staff working as a client liaison.
Administrative Assistant
California Lawyers for the Arts
Santa Monica
01.2004 - 01.2007
- Handled all media and public relations inquiries.
- Managed a confidential database of panel lawyers, interns, and vendors.
- Acted as a resource for nonprofit grant research.
- Intermediary between prospective clients and panel lawyers.
Education
Bachelor of Arts - Sociology/Critical Diaspora Studies
University of Oklahoma
Norman, OK01-2003
Associate of Science - Business Administration, Management and Operations
Tulsa Community College
Tulsa, OK01-2000
Skills
- Tools and Systems: Microsoft 365/G Suite/Salesforce/Slack/Zoom
- Marketing strategy/Public relations
- Contract negotiation/Budget management
- Analytical thinking/Conflict resolution/Contingency planning
- Client relationship management
- California DOI Life, Accident and Health License
Certification
- California DOI Life, Accident and Health License.
Accomplishments
- Three Recording Academy Grammy certificates for contributions to Grammy award winning singles and Album of the Year.
References
References available upon request.
Timeline
Tour Operations Manager
Eighth Floor Productions
01.2008 - Current
Client Sales and Services Representative
LegalZoom
01.2007 - 01.2008
Administrative Assistant
California Lawyers for the Arts
01.2004 - 01.2007
Bachelor of Arts - Sociology/Critical Diaspora Studies
University of Oklahoma
Associate of Science - Business Administration, Management and Operations
Tulsa Community College
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