Dennis Brians Kaisuka
North York,ON
Summary
More than four years experience in Hotel and Housekeeping department with excellent, Reliable housekeeping professional with skills in communication, problem-solving, and negotiation. Puts in 100% effort when performing maintenance duties and interacts cordially with staff and customers. Knowledgeable on a variety of cleaning products and utilizes efficient methods to get the job done and ensure the best provision of guest services.
Overview
9
9
years of professional experience
Work History
Carpet Shampoo Technician
Mediclean Inc.
06.2023 - Current
- Maintain the interior and exterior of commercial, institutional and residential buildings and the surrounding grounds.
- Operate the Cleaning Machines
- Sweep, mop, wash, wax and polish floors
- Attend to guests' requests for extra supplies
- Report and store lost and found items
- May provide basic information on facilities
- May handle complaints.
- Give Period reports
- Make and file Daily Records of work accomplished
House Keeping Cordinator
Park Hyatt Dubai
02.2021 - 12.2022
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Assign housekeeping tasks
- Providing training to the housekeeping staff
- Employee training
- Follow all safety and sanitation policies
- Prepare staff schedules and duty rotas
- Equipment maintenance
- Laundry and dry cleaning
- Oversee Room attendants on a daily basis
- Provide customer service
- Report maintenance work on the floor
- Attend department meetings
- Create schedules
- Facilities inspection
- Guest Relations
- Handle basic administrative duties
- Maintain lost and found records
- Receive complaints on maintenance and housekeeping
- Resolve customer problems and complaints
- Standards compliance
House Keeping House-Person
Park Hyatt Dubai
03.2020 - 12.2020
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Promoted positive workplace culture through effective communication and teamwork.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
Laundry Attendant
Towers Rotana
07.2018 - 12.2019
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
National Youth Coordinator
Plan International
02.2015 - 12.2018
- Developed strong relationships with youth, fostering a supportive and inclusive environment.
- Maintained accurate records of attendance, participation rates, and program outcomes for reporting purposes.
- Enhanced youth engagement by designing and implementing creative programs and events.
- Created safe and positive environment conducive to learning and activities.
- Promoted a safe environment by enforcing policies related to conduct, safety procedures, and facility use guidelines during programming hours.
- Recruited trained, and mentored volunteers to support various initiatives and activities.
- Communicated regularly with parents regarding their child''s involvement in programs while keeping them informed about upcoming events or opportunities for growth.
Education
Certificate - Leadership And Management
Leadership Academy- Kampala
Kampala, Uganda12.2016
Bachelor Degree in Information Technology - Computer Science
Kampala International University
Kampala, Uganda02.2016
Certificate of Technical Studies - Organic Agriculture
St. Joseph Vocational Training Centre
Kamuli, Uganda07.2011
Skills
- Appointment Scheduling
- Computer Skills
- Chemical safety
- Damage Prevention
- Client Comfort
- Communication Skills
- Customer Service
- Recordkeeping skills
- Schedule Management
Languages
English
Professional Working
Timeline
Carpet Shampoo Technician
Mediclean Inc.
06.2023 - Current
House Keeping Cordinator
Park Hyatt Dubai
02.2021 - 12.2022
House Keeping House-Person
Park Hyatt Dubai
03.2020 - 12.2020
Laundry Attendant
Towers Rotana
07.2018 - 12.2019
National Youth Coordinator
Plan International
02.2015 - 12.2018
Certificate - Leadership And Management
Leadership Academy- Kampala
Bachelor Degree in Information Technology - Computer Science
Kampala International University
Certificate of Technical Studies - Organic Agriculture
St. Joseph Vocational Training Centre
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