DENNIS BEN JOHNY
Winnipeg
Summary
Knowledgeable Hospitality professional with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Reliable and adaptable, consistently meeting evolving business needs. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
MOXIES
06.2024 - Current
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Supervisor
MOXIES
06.2023 - 05.2024
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Enhanced team performance with regular evaluations and constructive feedback.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Food & Beverage Supervisor
Woodlands Motor Hotel
01.2021 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles
Restaurant Server
Fern Resort
05.2020 - 10.2022
- Provided customer service in a dynamic and caring manner
- Delivered world class customer service at every opportunity
- Set table, recorded guest requests and orders and delivered them successfully each time
- Dealt effectively with guest complaints or reports
- Maintained table settings by removing courses, replacing utensils and refilling beverages from time to time
- Provided guests with a safe and trustful environment to dine in without any concerns and maintained physical distance during the pandemic
- Increased profits for the Bar by suggesting profitable beverages like Wine, Spirits and Beer pairing with food to the guests
Restaurant Server
The Last Class
12.2019 - 02.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Served average of 15 tables daily at the restaurant
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
Outlet Server- Lakes Restaurant
JW Marriott
07.2019 - 02.2020
- Operated POS terminals to input orders, split bills and calculate totals
- Served average of 30 tables daily at the Lakes restaurant with consistent recommendations for exceptional service
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Recommended daily specials, wine selections and desserts to guide guests towards more profitable items
Food and Beverage Attendant
JW Marriott
05.2019 - 06.2019
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar
- Set tables for upcoming meal according to Food Service Guidelines Manual
- Assembled and served meals according to specific guest requirements
Housekeeper
Deerhurst Resort
12.2018 - 01.2019
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Reduced average cleaning time per room from 45 minutes to 30 minutes
Cashier
Mcdonald's
11.2018 - 12.2018
- Worked closely with front-end staff to assist customers
- Smoothly processed incoming orders, handling transactions every day with exceptional accuracy
Education
Diploma - Hospitality- Hotel & Resort Operations
Georgian College
Barrie, ON04.2020
Skills
- Good communication skills
- Customer Service
- Point of Sale (POS) system operations
- Effective customer upselling
- Fine Dining guest service
- Food safety understanding
- Liquor, wine and food service
- Menu knowledge
- High-volume dining
- Wine pairings
- Shift Management
- Operations Management
- Inventory control and record keeping
- In-depth food and wine knowledge
- Quality control
- Effective sales techniques
Accomplishments
- Smart Serve: Alcohol handling License
- WHIMIS- Workplace Hazardous Materials Information System
- Manitoba Smart Choice- Alcohol handling License
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Punjabi
Limited Working
Tamil
Limited Working
Certification
- SMART SERVE- Alcohol Handler's Certificate
- WHIMIS- Workplace Hazardous Materials Information System
- Manitoba Smart Choice- Alcohol Handler's Certificate
- Food Handler's Certificate
Timeline
Restaurant Manager
MOXIES
06.2024 - Current
Restaurant Supervisor
MOXIES
06.2023 - 05.2024
Food & Beverage Supervisor
Woodlands Motor Hotel
01.2021 - Current
Restaurant Server
Fern Resort
05.2020 - 10.2022
Restaurant Server
The Last Class
12.2019 - 02.2020
Outlet Server- Lakes Restaurant
JW Marriott
07.2019 - 02.2020
Food and Beverage Attendant
JW Marriott
05.2019 - 06.2019
Housekeeper
Deerhurst Resort
12.2018 - 01.2019
Cashier
Mcdonald's
11.2018 - 12.2018
- SMART SERVE- Alcohol Handler's Certificate
- WHIMIS- Workplace Hazardous Materials Information System
- Manitoba Smart Choice- Alcohol Handler's Certificate
- Food Handler's Certificate
Diploma - Hospitality- Hotel & Resort Operations
Georgian College
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