Dennis Andersen
New Tecumseth,ON
Summary
Performance-oriented Sales Leader offering an exceptional record of achievement over a 12-year ongoing career. A tenacious account manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, with willingness to take on added responsibilities to meet team goals. The main objective is to obtain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Territory Account Manager - National Accounts
GN Johnston Equipment
09.2021 - Current
- Developing relationships with C-Level executives via in-person, telephoning, and digital prospecting for distribution, manufacturing, property management, construction, education, and municipalities
- Creating and presenting detailed proposals
- Running statistical software and completing empirical research
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Building and executing national targeting strategies based on market segment, product application, and industry
- Developing compliance-based presentations for niche feature advantages
- Successfully negotiated prices, terms of sales, and service agreements.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Reached out to customers frequently to check on satisfaction, inquire about needs, and propose new offerings.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor
- Developing marketing material and presentations based on market segment, product application, and industry
- Determining ROI calculation methods for material handling equipment
- Managing inter-channel communication for custom engineering projects
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing the success and credibility of products.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Delivered recommendations to long-term accounts to promote brand awareness to key audiences.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
- Increased market penetration by growing brand awareness.
- Efficiently resolved sales, service, and account issues to maximize customer satisfaction.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Reached out to customers frequently to check on satisfaction, inquire about needs, and propose new offerings.
- Resolved complex problems to positively impact sales and business direction.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Provided analytical rationale to identify, develop and implement activities within the allocated account base.
- Complied with policies and quality standards to maintain consistency in the quality of services.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Tracked sales data to assess trends and make proactive strategy changes.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Brought lapsed accounts back to active status and provided additional revenue.
New Business Development Representative
GN Johnston Equipment
06.2019 - 09.2021
- Expanded business through effective network development, identifying new, and prospective clients.
- Successfully established, developed, and maintained business relationships with new or prospective customers in the Ontario region to generate new business for the organization's full lineup of products/services
- A strategic player in expanding market share and revenues within the GTA, specifically the Peel Region
- Effective at selling superior material handling products and services that enable customers to meet their client's expectations, focused on productivity and cost containment
- Provide customers with optimal solutions to increase sales revenue streams and customer loyalty which in turn drive profits and prosperous business relationships
- Uses consultative selling tactics to find out which areas customers need to improve to maximize their warehouse space and efficiencies
- Required to do complete in-depth site surveys with precise measurements to ensure 100% accuracy of equipment
- Demonstrate the ability to acquire new customer accounts and leverage the relationship to service the account nationally
- Ability to adapt to alternative client portals efficiently.
- Developed business pipeline using cold and warm techniques.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Communicated with local organizations to build networks and develop leads.
- Used CRM to handle current portfolio and prospective leads.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Exceeded target individual average revenue goals year over year.
- Built relationships with customers and community to promote long-term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Industrial Sales Representative
GN Johnston Equipment
06.2017 - 06.2019
- Strategically Identified, investigated, and pursued prospective customers (competitive users, dormant accounts, non-users) in an effort to increase Raymond's Class III market share
- Conscientiously working to expand and promote sales to new customers in the province of Ontario
- Developed customer longevity that generated new opportunities in my current role
- Leverage networking abilities to engage decision-making contacts to arrange in-person demos
- Responsible for calling on current accounts while prospecting to help generate new business and develop value added solutions for existing Class III customers
- Regularly logging information in CRM while updating the opportunity stage throughout the sales cycle to effectively track my opportunities.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Account Representative
Toshiba of Canada Limited
12.2015 - 06.2017
- Focused on mapping current customer pain points to our existing product and service offerings
- Understanding the client's core business strategy and offering products and services that offer value and productivity to their existing ecosystem
- Very experienced in interacting with senior-level executives including CFOs, VPs, and other finance staff
- Provided solutions software and hardware to manage contract consumption and leverage revenue, increasing customer productivity and efficiency
- Successfully ensured service packages were utilized to continue annual service and product renewals
- Sales of office equipment hardware, service packages, and solution-based software to leverage the functionality of equipment and take advantage of cloud services and collaboration systems
- Focused on cloud migration services to leverage “work anywhere” solutions for client's sales teams
- Tasked with the management and retention of key accounts and developing new business through service delivery of solutions software and hardware
- I navigated a sophisticated sales cycle including the deployment of office equipment and workflow solutions across multiple sites
- Trusted business advisor to my clients
- Trusted with ensuring proper products and services are deployed to meet their IT needs and provisions, as well as ensuring the proper training of their staff
- Selected as one of only two representatives selected from Toshiba Canada to attend an extensive Sales Training course provided by Toshiba's Japan National Trainer
- Collaborated with other departments to address customer needs and service requests.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Implemented customized account plans to meet individual client needs.
- Completed course top of the class.
- Identified and implemented process improvements to maximize efficiency.
Sales Account Manager & Coordinator
Merry Products
01.2015 - 12.2015
- Primary responsibilities were to manage and establish large accounts such as Costco, Wal-Mart, Sam's Club, Canadian Tire, Lowes, Home Depot, Home Depot USA, and many more Fortune 500 companies
- Many other duties included fulfilling merchandising requirements and assisting the Vice President of Importing with daily Sales and Marketing tactics while working very closely with our design team and our manufacturer overseas
- Was responsible for communicating with buyers and merchandising teams to produce customized product lines for their retail locations and E-Commerce sites
- Daily I complete portal procedures for flash sites companies such as Amazon, Groupon, Overstock, and Target
- Successfully exercised my abilities to establish and maintain large accounts with key buyers such as Amazon, Groupon, Costco UK, and Wal-Mart Brazil, Wal-Mart Mexico, Canadian Tire, Lowes, TSC Stores, Home Depot, Home Depot USA
- I was provided successful results in negotiating and closing large deals which contributed to the overall success of the company.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales & Customer Service Representative
SONY OF CANADA LTD.
06.2011 - 01.2015
- Initiated and closed sales for a global leader in the electronic and computer solutions marketplace
- I delivered an exceptional level of one-on-one customer service
- Would match customers with the right solutions for their needs
- I focused on customer acquisition, building brand loyalty, and increasing customer retention
- I researched competition to better position Sony products and services
- Developed customer longevity by providing friendly, knowledgeable, and attentive service
- Developed and implemented strategies to improve customer retention and loyalty.
- I was promoted to Key holder in 2012
- Organized corporate events focused on increasing and building a customer base, which included golf tournaments, Home Shows, and other local events
- Earned recognition as Top Sales Representative for the Newmarket location, 2011-2012; Recipient of Sony Canada's “Customer Satisfaction” Award, 2013; Recognized as one of Sony Canada's Top 10 Sales Representatives for “Most Sales in One Day”, 2013.
Education
Business Office Skills - Business Analysis And Process Management
SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY
01.2014
Ontario Secondary School Diploma -
SACRED HEART CATHOLIC HIGH SCHOOL
01.2011
Skills
- Strategic Planning
- Sales Tactics
- Client Relationship Building
- Account Development
- Sales Presentations
- Account Management
- Strategic Planning Skills
- Revenue Generation
- Progress Reporting
- Microsoft Office
- Decision-Making
- Flexible and Adaptable
- Analytical Thinking
- Cultural Awareness
- Attention to Detail
- Sales Pipeline Management
- Solution Sellin
References
References supplied upon request
Languages
English
Full Professional
Timeline
Territory Account Manager - National Accounts
GN Johnston Equipment
09.2021 - Current
New Business Development Representative
GN Johnston Equipment
06.2019 - 09.2021
Industrial Sales Representative
GN Johnston Equipment
06.2017 - 06.2019
Account Representative
Toshiba of Canada Limited
12.2015 - 06.2017
Sales Account Manager & Coordinator
Merry Products
01.2015 - 12.2015
Sales & Customer Service Representative
SONY OF CANADA LTD.
06.2011 - 01.2015
Business Office Skills - Business Analysis And Process Management
SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY
Ontario Secondary School Diploma -
SACRED HEART CATHOLIC HIGH SCHOOL
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