Denna McKenzie
Markham,ON
Summary
Enthusiastic client services professional with over 10 years experience. Knowledgeable in products, services and customer relations. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
FSA Marketing Group
09.2010 - 11.2012
Daily marketing responsibilities including:
- Promoted membership card
- Provided information on how to conserve energy
- Handling customer complaints and inquiries
- Set up and activated customer accounts
Customer Service Representative
Reliance Home Comfort
08.2008 - 07.2010
- Informed customers about billing procedures, processed payments and provided payment options
- Consulted with customers to resolve service and billing issues
- Improved customer service wait times to mitigate complaints.
Receptionist/Data Entry Clerk
Pet Valu
09.2006 - 05.2007
- Stored files and records electronically to reduce paper files
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Gathered and documented statistical information to generate reports.
- Operated main switchboard of over 25 phone lines
Customer Service Representative
Budget Rent-A-Car
04.1999 - 05.2003
- Informed clients of car rentals availability and made reservations
- Processed payments and advice of payment options
- Informed loyal clients of new vehicles and price changes.
Education
Diploma - Medical Laboratory Assistant/Technician
Oxford College
Scarborough, On02.2024
Certificate - SEPWD
JobSkils
Scarborough, ON06.2019
Some College (No Degree) - Computer Programming
DeVry University
Toronto04.1998
High School Diploma -
Weston Collegiate Institute
Toronto, ON06.1996
Skills
- Over 10 years of experience in client/customer relations
- Excellent interpersonal and communication skills
- Proficient in MS, Excel and PowerPoint
- Strong organizational and time management ability
- Assisted with training and supporting over 15 new hires, to ensure they effectively provide excellent solutions to clients
Timeline
Customer Service Representative
FSA Marketing Group
09.2010 - 11.2012
Customer Service Representative
Reliance Home Comfort
08.2008 - 07.2010
Receptionist/Data Entry Clerk
Pet Valu
09.2006 - 05.2007
Customer Service Representative
Budget Rent-A-Car
04.1999 - 05.2003
Certificate - SEPWD
JobSkils
Some College (No Degree) - Computer Programming
DeVry University
High School Diploma -
Weston Collegiate Institute
Diploma - Medical Laboratory Assistant/Technician
Oxford College
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