Deniza Shotaj
Burlington,ON
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Barista
Illy Cafe
02.2022 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Waitress Supervisor
Paramount Fine Foods
11.2019 - 07.2021
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Bachelor Of Accounting - Accounting And Finance
George Brown College
Toronto, ONHigh School Diploma -
Madonna Catholic Secondary School
Toronto, ON06.2020
Skills
- Beverage Preparation
- Teamwork and Collaboration
- Relationship Building
- Cash Handling
Languages
English
Full Professional
Albanian
Native or Bilingual
Italian
Full Professional
Timeline
Barista
Illy Cafe
02.2022 - 12.2023
Waitress Supervisor
Paramount Fine Foods
11.2019 - 07.2021
Bachelor Of Accounting - Accounting And Finance
George Brown College
High School Diploma -
Madonna Catholic Secondary School
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