Deniz Yilmaz
Ottawa,ON
Summary
Driven Busser with 3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Reliable Cafe Worker serving customer needs in different environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable.
Overview
2
2
years of professional experience
Work History
Busser
Turkish Kebap House
11.2023 - 06.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining clean and organized dining area.
Waiter's Assistant
Il Piatto
09.2023 - 11.2023
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cook Supervisor
Kings Dominion Theme Park
06.2023 - 09.2023
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Head Waiter
Bistro Floyd
05.2022 - 10.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Greeted new customers, discussed specials, and took drink orders.
Education
No Degree -
High School of Social Sciences
Alanya Antalya09.2022
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Food Running
Languages
English
Professional Working
Turkish
Native or Bilingual
Russian
Elementary
Timeline
Busser
Turkish Kebap House
11.2023 - 06.2024
Waiter's Assistant
Il Piatto
09.2023 - 11.2023
Cook Supervisor
Kings Dominion Theme Park
06.2023 - 09.2023
Head Waiter
Bistro Floyd
05.2022 - 10.2022
No Degree -
High School of Social Sciences
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