Deniz Ozmen
Brampton,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
14
14
years of professional experience
Work History
Marketing Researcher
Euromonitor International
08.2013 - 04.2020
- Built strong relationships with key industry influencers through networking events and conferences, boosting brand reputation within the community.
- Lead focus groups to gain valuable feedback on products and services, improving overall customer satisfaction rates.
- Trained junior researchers in proper methodology and best practices, contributing to the development of a high-performing team.
- Implemented advanced analytics tools for better understanding of target audience demographics and preferences.
- Assisted sales team by creating informative materials based on market trends, enhancing their ability to close deals successfully.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
- Researched and evaluated potential new markets and products.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
General Manager
Speak Up International English Schools
09.2008 - 06.2013
- Adapted policies to ensure compliance with changing state education regulations, maintaining 5 schools' high standards of operation.
- Mentored new teachers, providing support and guidance that contributed to their professional growth.
- Oversaw facility upgrades, securing necessary funding and coordinating construction efforts efficiently while minimizing disruptions to daily operations.
- Streamlined communication between staff and students by implementing a user-friendly online platform.
- Championed diversity initiatives within the school community, fostering an inclusive environment where all students felt supported academically and socially.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Managed budgets and allocated funds effectively for various school programs and projects.
- Monitored safety protocols throughout the school environment and implemented improvements when necessary to maintain a secure learning space.
- Designed comprehensive evaluation systems to assess teacher performance, leading to continuous improvements in teaching methods.
Customer Service Representative
GittiGidiyor-eBay
05.2006 - 08.2008
- I worked as a cutomer service representative in the call center of GittiGidiyor-eBay which is an online shopping platform offers retail and auction-based sales from domestic and international sellers in Turkiye.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Teaching English And Additional Languages (TEAL)
Dicle University
Turkiye06.2008
Skills
Customer Satisfaction
Research presentation
Market data collection
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Team Leadership
Creative Thinking
Active Listening
Effective Communication
Decision-Making
Self Motivation
Customer Complaint Resolution
Languages
English
Full Professional
Timeline
Marketing Researcher
Euromonitor International
08.2013 - 04.2020
General Manager
Speak Up International English Schools
09.2008 - 06.2013
Customer Service Representative
GittiGidiyor-eBay
05.2006 - 08.2008
Bachelor of Arts - Teaching English And Additional Languages (TEAL)
Dicle University
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