DeNitra Robinson
Ontario
Summary
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .
Resourceful Claims Representative known for high productivity and efficient task completion. Specialized skills include claim investigation, negotiation, and customer service. Excel in communication, empathy, and problem-solving to effectively manage claims and support policyholders. Committed to delivering accurate and timely resolutions in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Claims Representative
Ranstad
Ontario
04.2022 - 01.2023
- Processed client claims accurately and efficiently using company software.
- Communicated with clients to gather necessary documentation for claims.
- Reviewed claim files to ensure compliance with company policies and regulations.
- Collaborated with team members to resolve complex claims issues promptly.
- Educated clients on the claims process and provided timely updates.
- Assisted in training new employees on claims handling procedures and tools.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Documented changes in claim statuses using specialized software systems.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Organized information by using spreadsheets, databases or word processing applications.
Customer Service Representative
Randstad
Ontario
08.2020 - 12.2021
- Assisted customers with inquiries and product information.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in company systems.
- Supported training of new staff on company policies and procedures.
- Utilized CRM software to track customer feedback and enhance service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ 08.2016 - 08.2025
Skills
- Customer service
- Claims processing
- Data management
- Team collaboration
- Effective communication
- Problem resolution
- Policy compliance
- Documentation accuracy
- Client education
- Microsoft office
- Documentation review
- File management
- Time management
- Flexible schedule
- Conflict resolution
- Claims investigation
- Documentation research
- Decision-making
- Documentation skills
- Problem-solving aptitude
- Excellent communication
- Analytical skills
- Time management abilities
- Multitasking Abilities
Timeline
Claims Representative
Ranstad
04.2022 - 01.2023
Customer Service Representative
Randstad
08.2020 - 12.2021
Bachelor of Science - Business Administration
University of Phoenix
08.2016 - 08.2025