Edgar Calderon
Long Beach
Summary
Experienced, responsible, and highly talented individual with a proven track record in delivering exceptional customer experiences. Seeking a full-time leadership position to surpass guest/resident needs and push my abilities to the maximum. With a extensive background in creating unforgettable customer experiences, both directly and through staff, dedicated to ensuring that every interaction leaves a lasting positive impression.
Overview
16
16
years of professional experience
Work History
Overnight Engineer 2
Marriott International, Inc.
11.2023 - Current
- Implement new strategies to reduce costs and improve efficiency of energy
- Worked closely with construction/renovation team to successfully complete projects that can only be done overnight.
- Inspect and repair any motor, pump, boiler, fridge, A/C.... in all mechanical rooms.
- Monitor Cooling tower, Boilers, Fire Control room, Mechanical rooms for any issues and report to the Supervisor and am EOD
- Complete any work order request made by guest or MOD.
- Check all VIP guest rooms before arrival and repair any issues.
Maintenance Supervisor
Apartment Management Consultants
03.2022 - 10.2023
- Provided guidance to management regarding project bids for onsite improvements.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Rolled out improved training programs for maintenance employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Service Supervisor
Greystar Real Estate Partners LLC
06.2020 - 03.2022
- Handle all resident work orders within 72 hrs
- Scheduled appointments to resolve more complex issues.
- Maintain productivity and quality standards at all times.
- Maintain resident satisfaction with forward-thinking strategies focused on addressing resident needs and resolving concerns.
- Manage offsite vendors work on owner assets
- Order supplies for maintenance of the property and make ready apartments
- Make ready apartments to rent within 5 days
Maintenance Technician
Alliance Residential Company
09.2019 - 06.2020
- Perform minor wall repair to maintain walls. including installing drywall, adding texture, and paint.
- Use power and hand tools to complete repairs to apartment units.
- Inspect fire extinguisher equipment to maintain a safe environment for workers and residents
- Perform locksmithing tasks by installing new locks, door handles and door closers
- Complete service work orders created by leasing office and residents in 400+ apartments within 24 hours average
Maintenance Technician
Pinnacle Management Group
04.2019 - 09.2019
- Performed minor electrical, plumbing, HVAC and carpentry in all apartment units.
- Performed locksmithing tasks
- Fixed damaged linoleum flooring
- Repaired kitchen and bath cabinets
- Troubleshoot HVAC systems
- Replaced Electrical breakers, ballasts, switches, receptacles
Engineer 3
The Irvine Company LLC
01.2017 - 04.2019
- Dock hand for The California Recreation Company. Daily walk and inspect 5 Marinas. Maintain a clean, Safe, upgraded Marina for high end clients. Greet and support Duffy reservation guests from beginning to end.
- Managed Landscapers and Janitors schedule and work projects
- Managed Construction projects for the BYC marina
- Performed basic paint, plumbing, electrical on private marina restrooms and boat slips
- Repaired docks, cleats, and fiberglass dock boxes
Customer service operator
Amazon
11.2015 - 01.2017
- First customer contact; Assisted online or over the phone with order rentals, purchases or disputes, paying bills, adding items to orders or canceling and returns.
Engineer 2
Terranea Resort
06.2009 - 10.2015
- Worked close with housekeeping, Front desk and other departments handling all hotel guest room issues. Basic Hvac; Plumbing, Electrical, Carpentry an other light handyman’s duties.
Education
Music Production - Music Engineering
LBCC
Long Beach, CADiploma - General
Paramount High School
Paramount, CASkills
- Strong team player
- Excellent customer service skills
- Fluent in English and Spanish
- Hand and power tools
- Basic Electrical
- Carpentry
- Landscaping
- Plumbing
- Preventative maintenance
- HVAC systems
- Drywall and Paint
- Attention to detail
Timeline
Overnight Engineer 2
Marriott International, Inc.
11.2023 - Current
Maintenance Supervisor
Apartment Management Consultants
03.2022 - 10.2023
Service Supervisor
Greystar Real Estate Partners LLC
06.2020 - 03.2022
Maintenance Technician
Alliance Residential Company
09.2019 - 06.2020
Maintenance Technician
Pinnacle Management Group
04.2019 - 09.2019
Engineer 3
The Irvine Company LLC
01.2017 - 04.2019
Customer service operator
Amazon
11.2015 - 01.2017
Engineer 2
Terranea Resort
06.2009 - 10.2015
Diploma - General
Paramount High School
Music Production - Music Engineering
LBCC
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