Denissa Jensen
Morro Bay
Overview
8
8
years of professional experience
Work History
Store Owner/Operator
The UPS Store @2702
09.2019 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Janitorial Assistant
Cavalia Odysseo
04.2017 - 08.2017
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
- Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
- Improved restroom sanitation, receiving positive feedback from building occupants.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
Timeline
Store Owner/Operator
The UPS Store @2702
09.2019 - Current
Janitorial Assistant
Cavalia Odysseo
04.2017 - 08.2017