Denise Mikaela Polenio
Etobicoke,ON
Summary
Proactive professional with extensive experience in customer engagement and coffee shop operations. Skilled in fostering a welcoming atmosphere and handling sensitive information discreetly, bringing strong organizational skills and a commitment to superior service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Café Manager
Miguel's Espresso Café
07.2020 - 06.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Administrator
Municipality of Cardona
07.2019 - 06.2020
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Barista
Miguel's Espresso Café
07.2017 - 06.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Administrative Assistant
VND Enterprises
06.2013 - 06.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Education - Special Education
University of Santo Tomas
Manila, Philippines04.2013
College Diploma - Nutrition, Health And Sport
Humber College
Etobicoke, ON04.2026
Skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Customer Assistance
- Patience and Empathy
- Customer Relations
- Friendly and outgoing
Languages
English
Full Professional
Timeline
Café Manager
Miguel's Espresso Café
07.2020 - 06.2024
Administrator
Municipality of Cardona
07.2019 - 06.2020
Barista
Miguel's Espresso Café
07.2017 - 06.2019
Administrative Assistant
VND Enterprises
06.2013 - 06.2016
Bachelor of Education - Special Education
University of Santo Tomas
College Diploma - Nutrition, Health And Sport
Humber College
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